Microsoft Dynamics 365 Customer Engagement

A modern, intelligent platform to engage your customers with the best experience and accelerate your sales, service, and marketing

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Supercharge your teams with the right investment in Microsoft Dynamics 365 Customer Engagement CRM

CRM solutions increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions, and letting you focus on building and maintaining the customer relationships that matter. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not optimizing your operating processes or making the most of your customer relationships or sales leads.

Imagine misplacing customer contact information, only to learn that your delay resulted in losing your client to a competitor. Or, picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly, in-house competition. Without a centralized and automated CRM system, your people can lose track of customer interactions and miss business opportunities.

Synopsis of Client Challenges resolved with Dynamics 365 Sales and Customer Service

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What’s on the minds of business leaders?

Eliminate the challenges of traditional CRM system and reimagine how you can run your own business live!

What’s on the mind of sales leaders?

  • More leads
  • Stay focused
  • Win faster

What’s on the minds of marketing leaders?

  • Build brand
  • Engage 1 to 1
  • Demonstrate impact

What’s on the mind of customer service leaders?

  • Earn loyalty
  • Empower agent
  • Stay agile

More About Dynamics 365 Capabilities for CRM

Empower sellers to drive personal engagement with customers

Generate multichannel marketing campaigns, nurture sales-ready leads, and align your sales and marketing teams with planning and tracking tools that integrate with your existing apps and services. Good customer experience promotes differentiated customer service which is good for business as it ensures: Retention Loyalty, Enrichment Loyalty and Advocacy Loyalty. Customers expect personalized touch points Microsoft Relationship Sales integrates Microsoft Dynamics 365, LinkedIn Sales Navigator, and Office 365 to help do just that.

Improve your customers’ journey

Go beyond sales force automation to better understand customer needs, engage more effectively, and win more deals. Sell smarter with embedded insights, foster relationships, boost productivity, accelerate sales performance, and innovate with a modern and adaptable platform. Use AI capabilities to track customer relationships and automate sales execution with contextual prompts that drive sales strategy. Dynamics 365 Marketing helps you to attract the right prospects, create campaign assets quickly, and better understand customer needs.

Effortless service through any channel

Deliver guided, intelligent service and support on any channel with a unique ability to work with your existing systems. Empower customers and agents with the tools they need to ensure quick and accurate resolution, every time. With Dynamics 365 Customer Service you can optimize agent performance and empower agents to be more productive, resolve cases faster, interact with customers on their preferred channels, measure and act on customer feedback and all in all personalize service with a 360-degree customer views.

Empower your agents to create a better customer experience

Streamline scheduling, inventory management, and on-site efficiency. Offer quick and transparent communications and tracking functionalities to keep customers connected to your field agents. With Dynamics 365 Field Service you can gain customer insights, deliver service proactively, schedule resources intelligently, and provide additional expertise to newer technicians through Dynamics 365 Remote Assist video calls.

Improve project profitability with integrated planning tools and analytics

Empower your employees to anticipate resource demand and work together with collaborative tools that are easy to tailor to your business. With Dynamics 365 Project Service Automation, manage projects with confidence, optimize your operations, forecast project profitability, improve productivity and innovate with a modern adaptable platform. You can also streamline scheduling, ensure seamless sales collaboration, and transform your customer interactions with deep insights provided by artificial intelligence

Explore our Microsoft Dynamics 365 Customer Engagement solutions

Korcomptenz is a Microsoft Gold Certified Partner headquartered in New Jersey. We specialize in optimizing Microsoft application deployments and we can save you up to 50% with our unique methodology.

  • Microsoft Dynamics 365 Implementations
    Implement Microsoft Dynamics 365 with our proprietary agile methodology and start generating real return on investment.

  • Upgrade to Microsoft Dynamics 365 CE
    Seamlessly migrate your older, on-premise Microsoft Dynamics CRM installation to the latest, greatest cloud version.

  • Integrate with Microsoft and Other Systems
    Connect Microsoft Dynamics 365 Customer Engagement to Business Central, Finance and Operations, NAV, AX, and other systems.

  • Support Model for Dynamics 365 CE
    Ask our team about the various flexible engagement models we have to keep your business running.

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