Improving Customer Experience with Field Service

See how Korcomptenz helped stormwater management company address issues swiftly and efficiently with the use of Dynamics 365 Field service with the benefit of enabling our client to develop lasting relationships with their customers.
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Industry

Logistics

Solution

ERP and CRM Implementation + Integration

Technology Used

Microsoft Dynamics 365 Field Service, Dynamics 365 Business Central

Systems Addressed

loT Devices, Power Automate, DropBox, Desktop + Mobile devices

Our client is a national leader in stormwater management services. They serve their customers with innovative and efficient techniques that are very effective as well as environmentally friendly. The company had been using legacy software to manage their field service operations. The legacy software includes a limited management console and an outdated mobile app, both with limited integration with the accounting software.

They had a number of issues, including a lack of intelligent scheduling features that took into account the technician’s travel time and time off schedule, limited mobile app functionality for taking photos, videos, and guiding technicians with step-by-step directions in the field, and a cumbersome report development and delivery engine that required manual time to deliver field service visit reports to end customers.

Customer Experience with Field Service

Korcomptenz was selected as
the partner of choice to deploy
the Microsoft Dynamics 365
suite including Field Service,
Sales and Service Hub, and Business Central. The focus
of this case study is Field
Service.

Korcomptenz was selected as the partner of choice to deploy the Microsoft Dynamics 365 suite including Field Service, Sales and Service Hub, and Business Central. The focus of this case study is Field Service.

Microsoft Dynamics 365 for Field Service installation included the key functionality of Cloud Based Management Software, Field Service Mobile App and Connected Services.

Contact us at [email protected] to learn more about this case study and how we assisted the client in converting a cost center into a profit center by transitioning from a scheduled services model to just-in-time predictive maintenance driven by IoT data. Following were some of our deliverables:

Implemented Dynamics 365 Field service, Business Central, Sales, and Service Hub application.

Reduced the time spent scheduling preventative maintenance and repairs by 33%.

Integrated and aggregated more loT data from sensors at customer facilities.

Advanced, intelligent customer portal with personalized content.

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