Predictive analytics insights for better vehicle maintenance and customer service

See how we helped a refrigerated storage logistics pioneer efficiently plan their maintenance efforts using predictive analytics insights from a host of Microsoft Business Solutions.

Predictive analytics insights for better vehicle maintenance and customer service

See how we helped a refrigerated storage logistics pioneer efficiently plan their maintenance efforts using predictive analytics insights from a host of Microsoft Business Solutions.

Keeping the #FocusOnInsights to predict problems in a time-sensitive industry

The refrigerated transport industry is redefining its standards through cutting-edge technology. Temperature monitoring systems, automated security platforms, rule-based alarms, time-based reporting, and more have helped overcome many logistical problems. But maintaining a fleet of these vehicles is still a Herculean task. It is not enough to detect problems in real-time anymore. Proactive maintenance of these trucks is essential to prevent problems like temperature loss and equipment failure even before they might occur. For refrigerated storage specialists, ensuring they are one step ahead is also crucial in offering excellent customer service every time. This is where predictive analytics comes in.

The deluge of data coming in from the many intelligent systems running on these trailers can be sorted and processed to uncover insights.

  • Can be extremely valuable in understanding the day-to-day functioning of the fleet
  • Can help logistics companies schedule maintenance on time and keep their vehicles running in the best conditions.

The deluge of data coming in from the many intelligent systems running on trailers can be processed to uncover insights on the day-to-day functioning of the fleet and to schedule maintenance on time.

Challenge

The customer, one of the largest refrigerated storage specialists in the US, provides full life cycle support for products requiring cold storage. They had collected a vast amount of data from the service and operation records of their assets and wanted to implement a robust predictive analytics solution. They wanted to use data-driven insights to proactively schedule maintenance efforts and therefore, offer better customer service.

Nevertheless, the deluge of data on their hands had a number of problems:

The data generated by their Field Service application and telematics devices was siloed and unstructured

Increased efficiency by scheduling key repairs, which in turn improved customer service

Difficulty in finding resources for applying machine learning techniques to data integration and analysis

Unfavorable experiences in the past with implementing a prediction model, resulting in delays to market and limited success

Solution

After analyzing the customer’s challenges and requirements, we put together a cutting-edge solution for the client:

Leveraging our expertise in Azure services such as Synapse, Data Factory, Power BI, etc., to build a best-in-class infrastructure for predictive analytics

Selecting and training a model using Microsoft Azure IoT and Machine Learning Studio to take advantage of its code bases for a quick and efficient start

Integrating telematics and IoT devices across the client’s refrigerated storage fleet to help them with better data management

Quickly deploying Microsoft Azure’s plug-and-play services to detect anomalies in equipment, predict if it may fail in the future, and estimate its remaining useful life (RUL)

Our proven machine learning workflow streamlined data processing and analytics for the customer:

Benefits

The fully trained and operational model that we developed for the customers’ predictive maintenance needs held a very high correlation to actual maintenance events, delivering a variety of benefits:

Accurate predictions that help the customer become proactive about truck and equipment maintenance

Reduce downtime and costs by responding intuitively to incidents and preventing further problems

Increased efficiency by scheduling key repairs, which in turn improved customer service

New service lines opened for customers who want to increase their revenue by offering predictive maintenance to end-users

Accelerate transformation with Microsoft Dynamics Business Solutions

Our certified capabilities and IPs in Dynamics 365 and Power Apps give you the continuous support and insight you need to surge ahead. Find out more about how we use our expertise as a Microsoft Gold Certified Partner to #FocusOnYou. Visit www.korcomptenz.com/services or mail us at [email protected] to learn more.

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