Focus on Best-in-Class, Efficient Service with Microsoft Dynamics 365 Customer Service
Guarantee faster issue resolution with real-time automation and uncover opportunities to improve processes and service agents
Support your customers and improve CSAT score with AI-driven insights and recommendations for Customer Service Agents
Nurturing customer relationships and fostering loyalty for repeat business is only possible through a sustainable service strategy augmented by intelligent automation and a unified advanced customer service delivery model. Your customers deserve special attention complete with personalized, timely and real-time proactive services. The combination of fast, accurate resolution time and personalization will help you gain customer trust and generate data based to anticipate your next actions and optimize your operations for enhanced service delivery.
As a Microsoft Dynamics Gold Partner, Korcomptenz specializes in implementation and support services for Microsoft Dynamics 365 Customer Services and other applications in the Microsoft Dynamics 364 Suite. This platform helps organizations optimize operations, increase loyalty, and boost reviews by providing superior and advanced customer service powered by automation and advanced Artificial Intelligence. A full suite of sophisticated Microsoft Dynamics 365 Customer Service tools that includes automated routing, next best action, a 360 degree view of the customer, and analytics make this platform unique, scalable and ready for the future of advanced Customer Service.
Korcomptenz can unlocking the benefits of Dynamics 365 Customer Service for your industry
Automotive
Optimize the customer service experience, streamline OEM-to-dealer integration, and gain insights from analytics. When the accelerator is installed, the experience is transformed into one allowing partners and customers to quickly build Power Apps / BI visualizations.
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Telecom
Fast track to build new subscriber and service management or network operations solutions using Power Platform. This solution is targeted for network operators, wireless and mobile carriers, internet & network infrastructure providers, independent software vendors, or general telecom system integrators.
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Manufacturing
Strengthen your manufacturing business by connecting systems and data, enable field technicians to detect problems and improve efficiency, automate work orders, and deploy AI-enabled tools for recommending the right technician.
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Fashion and Retail
Deliver hyper-personalized and seamless service to your customers by modernizing your retail & fashion business to be agile with Microsoft Dynamics 365 Customer Service.
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Financial Services
Deliver differentiated and empathetic customer experiences by reimagining how you engage with customers and prospects with CRM solutions designed for financial services, powered by leading platforms like Salesforce and Microsoft.
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Built to scale and endlessly extensible, with Dynamics 365 make your customer service proactive & personalized
Self-service
Rich knowledge database updated consistently to answer all queries across all platforms and channels for customers who seek self-service
Agent Productivity
Assist your agent with smart scripts and macros with real-time sentiment analysis, RPA support, skill-based routing, and Teams integration for enhanced productivity
AI & Insights
Gain visibility into drivers behind CSAT scores and trends and build best practices with AI and ML to prevent unforeseen incidents before they even occur
Proactive Service
Use integrated chatbots and other automation strategies to optimize your operations and improve the time required to resolve customer service issues
Omnichannel Engagement
Receive and manage all customer service requests across all channels on a unified platform that is seamless and intuitive for your Customer Service agents