Microsoft Dynamics 365 Customer Insights

Deliver Engaging Experiences by Unifying Customer Data with Real-Time Journeys and Copilot in Customer Insights

Are You Maximizing Your Customer Insights?

In today's competitive market, customers demand personalized experiences from their favourite brands. Companies have access to a vast amount of data to meet these expectations, but integrating these diverse data sets meaningfully remains a challenge. Understanding customer behavior, maximizing customer lifetime value, and minimizing churn is critical for staying ahead.

What is Microsoft Dynamics 365 Customer Insights?

Microsoft Dynamics 365 Customer Insights is a powerful and user-friendly customer data platform (CDP) designed to unlock insights and deliver personalized customer experiences. This platform integrates data from your Microsoft Dynamics 365 Customer Engagement apps, such as Sales, Marketing, and Customer Service, and seamlessly connects with third-party data sets.

Key Capabilities of Microsoft Dynamics 365 Customer Insights

Enhancing Customer Engagement Across Teams


Customize customer journeys in real time and leverage Copilot for new insights, audience segmentation, and personalized content creation.


Equip sales teams with real-time leads and enable personalized interactions through AI-driven predictions and product recommendations.


Proactively identify customer issues and provide agents with detailed customer profiles to improve case routing and expedite issue resolution.

Dynamics 365 Customer Insights Features


Data Ingestion and Standardization

Efficiently collect and standardize data from various sources.

Profile Unification

Combine data to create comprehensive customer profiles.

Customer Journey Timeline

Visualize the complete timeline of customer interactions.

Data Enrichment with 1st and 3rd Party Data

Enhance profiles with data from both internal and external sources.

AI/ML Capabilities

Utilize pre-built AI/ML templates or develop custom models.

Why choose Korcomptenz?

As a trusted Microsoft partner, Korcomptenz has successfully developed and implemented hundreds of Dynamics CRM and Dynamics 365 for Customer Engagement projects worldwide. Our dedicated R&D team collaborates closely with clients to create customized solutions that meet their unique customer engagement requirements.
Tell us how we can #FocusOnYou

    Get industry insights, product updates & event invitations