Posted on April 8, 2020

What CRM Support Model is Right For Your Enterprise?

Ending mainstream support for a product means Microsoft will no longer be enhancing that product. When mainstream support ends, this is what occurs:
Microsoft no longer supplies non-security hotfixes unless you have an extended support agreement, All warranty claims end, Microsoft no longer accepts requests for new features and design changes. But that is why we have CRM Support Services offered by Korcomptenz team that covers you with letting operations run smoothly at very compelling costs.

Product Releases Mainstream Support Extended Support Options to Dynamics 365 CRM
Dynamics CRM 4.0 4/9/2013 4/10/2018 Migrate
Dynamics CRM 2011 7/12/2016 7/13/2021 Migrate
Dynamics CRM 2013 1/8/2019 1/9/2024 Migrate or Upgrade
Dynamics CRM 2015 1/14/2020 1/14/2025 Migrate or Upgrade

Solutions Presented: Microsoft Dynamics CRM Support Services

Are you looking for Consulting, Customization ( basic or advanced ), Migrate or Upgrade, Integrate and or Reporting Support Services for your Microsoft CRM? Korcomptenz can help support your current Microsoft Dynamics CRM Environment irrespective of the version that you are on. We provide Functional, Technical, Production support and Infrastructure (Server Maintenance and Finetuning) services for your current Microsoft Dynamics CRM application. We provide:-

  • Technical and functional consultants to support your ongoing projects

  • Upgrade services of your old CRM version to the latest CRM 2015/2016

  • Infrastructure (Server Maintenance and Finetuning)

  • Upgrade to Dynamics 365 Customer Engagement.

Ready for Upgrade to Dynamics 365 Customer Engagement?

Better customer engagement is key to your sales success—so it’s critical that you understand what buyers really want.  Successful sales organizations understand how to combine fundamental sales strategies and data-driven insights with traditional sales techniques for more personable and profitable customer relationships.

You may wonder if there is a difference between both MS Dynamics CRM and Dynamics 365 Customer Engagement. There is no difference between both these systems at all. Both are same in terms of functionality. Also, MS Dynamics 365 is already a web based tool, the major differences are the add-on rich features available ONLY in D365 CE has

  • Dynamics 365 Sales Insights in Dynamics 365 Sales Module

  • Dynamics 365 Customer Insights in Dynamics 365 Customer Service Module

  • Dynamics 365 Market Insights in Dynamics 365 Marketing Module

  • Connected Field Service in Dynamics 365 Field Service Module

  • Microsoft Power Platform

  • LinkedIn Integration, AI and Machine Learning

Following are some of the Engagement models we offer to our current clientele on Support and Maintenance for their Microsoft Suite of Products.

We have experienced,  certified Microsoft Dynamics CRM Functional, Technical Consultants and Administrators, ready to assist you with a variety of offerings including Implementation, Upgrade, Development, Customization’s, Enhancements, Integration with CRM, SharePoint or any systems.

We also provide 24/7 Operation Maintenance and Production Support, under flexible SLAs aligned to your specific needs. Customers looking to move to the latest Microsoft Dynamics 365 range of products such as Business Central and Dynamics 365 Customer Engagement for Enterprise, have experienced a smooth transition at a very compelling price point, using our model.

Our CRM On-Demand Support Model includes the following:

Support Model Engagement Model Client Offerings Purchase Notes
On-Demand Support No Commitment
  • On-Demand support with access to experienced technical and functional Support teams.
  • Support team addresses the tickets in the order received.
  • Work done primarily by remote teams with adjustable working hours scheduled based on client’s time zone.
Starts with a minimum package of 20 hours
  • This is an On-Demand one-time requirement for fixing issues or making a small enhancement, report changes etc
Annual Contract Monthly commitment
  • Minimum hours required to be committed per month
  • Roll over your unused hours to the following month within the same quarter
  • Access to experienced technical and functional Support teams
  • Streamlined Support with Ticketing System
  • With Adjustable working hours based on Clients time zone
  • Project Coordinator assigned and Weekly Project Report provided.
Starts with 40 hours per month commitment
  • This is ongoing support for clients who have requests and issues throughout the year such as changes to reports, configurations, minor customizations, data issues, training needs etc.
  • Dedicated resources assigned to customers.
Annual Contract Annual commitment
  • Package of Bulk hours purchased upfront
  • Access to experienced technical and functional Support teams
  • Streamlined Support with Ticketing System
  • Adjustable working hours based on Clients time zone
  • Weekly Project Report
  • Project Coordinator assigned
Minimum Package – 200 hours
  • Typically used by clients for smaller projects or a bunch of projects e.g. for upgrades, customization and configuration, building and integrating addons
Application Management Support Dedicated Support Team
  • Dedicated Team allocated to handle all the support requirements
  • Customer chooses the resources
  • Access to experiences technical and functional Support teams
  • Knowledge Management Portals, Ticketing Systems available part of the engagement
  • Dedicated Coordinator works as a SPOC
  • Time and Material Engagement
  • SLA defined by Clients
  • Weekly/ Monthly Project Review.
Onsite and Offshore blended rate
  • Used for larger multi-site, multi country and complex implementations where knowledge retention of the customer business is important
  • SLA driven engagement
Technologies we support Microsoft Dynamics 365 F& O Older versions of AX / NAV / MSCRM Business Central Microsoft Dynamics 365 CE
Our Current model helps Large Enterprises (1
Bn +)
Medium Enterprises (50 – 1 Bn) Mid-size Business
(25 – 50 Mn)
Small business

KORCOMPTENZ is a Microsoft Gold-Certified Partner headquartered in New Jersey with extensive experience improving business outcomes for our customers. We leverage end-to-end solutions involving the ongoing convergence of ERP, Azure Cloud, Analytics, Artificial Intelligence, and IoT. We specialize in the Microsoft Dynamics 365 range of products such as Dynamics 365 Business Central, Dynamics 365 Finance and Operations, and Dynamics 365 CRMRequest a consultation today.

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