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Microsoft Dynamics 365 Customer Engagement: An Intelligent platform to Engage your Customers with the best experience

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What’s on the minds of business leaders?

What’s on the minds of Sales Leaders?
  • More leads
  • Stay focused
  • Win faster
What’s on the minds of Marketing Leaders?
  • Build brand
  • Engage 1 to 1
  • Demonstrate impact
What’s on the minds of Customer Service Teams?
  • Earn loyalty
  • Empower agents
  • Stay agile
What’s on the minds of Field Service Leaders?
  • Customer first
  • Connected interaction
  • Empower organization
What’s on the minds of Customer Delivery Leaders?
  • Deepen engagement
  • Empower teams
  • Optimize growth
 

What is CRM?

CRM stands for customer relationship management. It's a category of integrated, data-driven software solutions that improve how you interact and do business with your customers. CRM systems help you manage and maintain customer relationships, track sales leads, marketing and pipeline, and deliver actionable data.

Why implement a CRM solution?

CRM solutions increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions, and letting you focus on building and maintaining the customer relationships that matter. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not optimizing your operating processes or making the most of your customer relationships or sales leads.

Imagine misplacing customer contact information, only to learn that your delay resulted in losing your client to a competitor. Or, picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly, in-house competition. Without a centralized and automated CRM system, your people can lose track of customer interactions and miss business opportunities.

 

Who benefits from CRM?

Small businesses looking to grow

Microsoft Dynamics 365 for Project Service Automation

If you want a competitive edge in your marketplace, a CRM solution might be it. CRM can take the burden of IT management off your employees by automating your business processes so you can focus on what's important: leading your business to succeed.

Industry leaders wanting large-scale solutions

Microsoft Dynamics 365 for Operations

Simplify and improve even the most complex customer engagements with an array of CRM tools that scale to fit your needs.

 

Why use Dynamics 365 for CRM?

With Dynamics 365 you get a flexible solution that's customizable to suit your business requirements. Choose a stand-alone application to meet the needs of a specific line of business, or use multiple CRM tools that work together as a powerful integrated solution.

What is Microsoft Dynamics 365 Customer Engagement ?

  • Expanded, modern Customer Relationship management
  • Sales, Service, Marketing, PSA, Field Service modules
  • Extensible and configurable platform

What are the "Portal Capabilities for Dynamics CRM?"

  • External website platform deeply integrated with CRM
  • Customer Engagement Scenarios
  • Extend your CRM to the web for external customers and partners

Why Dynamics 365 Portals?

Purpose-built

A Dynamics 365 Portals extension is ready with every subscription and comes with multiple templates

Enhance Engagement

Engage with your external audiences including customers and partners

Compliant

Continual roadmap to meet compliance across global regions

Extensible

Customize the out of the box templates to suit your business needs

Transform your business in 4 ways with portals

Listen

The same data layer provides Sales, Customer Service, Marketing, and Portals for a true 360 degree view of the customer

Omnichannel (Chat, MSE, Marketing) experience that ties all interactions back into the same place

Share

Share Knowledge Management articles

Share among peers in Forums and help one another

Partner Portals share opportunities for collaboration

Engage

Embed a chat widget onto a portal to proactively engage with customers

Analyze cross channel behavior to support your customer better

Help customers help themselves first with a modern case management experience

Transform

Take any business process and data and turn it into a customer facing web experience

Provide digital  self service offering to your customers to reduce call center activity

 

Dynamics 365 CRM Capabilities

Microsoft Dynamics 365 for Sales

Microsoft Dynamics 365 for Sales

Microsoft Dynamics 365 for Marketing

Microsoft Dynamics 365 for Marketing

Microsoft Dynamics 365 for Field Service

Microsoft Dynamics 365 for Field Service

Microsoft Dynamics 365 for Customer Service

Microsoft Dynamics 365 for Customer Service

Microsoft Dynamics 365 for Project Service Automation

Microsoft Dynamics 365 for Project Service Automation

More About Dynamics 365 Capabilities for CRM

Microsoft Dynamics 365 for Sales
Microsoft Dynamics 365 for Marketing
Microsoft Dynamics 365 for Customer Service
Microsoft Dynamics 365 for Field Service
Microsoft Dynamics 365 for Project Service Automation
Microsoft Dynamics 365 for Marketing

Improve your customers' journey
Go beyond sales force automation to better understand customer needs, engage more effectively, and win more deals. Sell smarter with embedded insights, foster relationships, boost productivity, accelerate sales performance, and innovate with a modern and adaptable platform. Use AI capabilities to track customer relationships and automate sales execution with contextual prompts that drive sales strategy.

Dynamics 365 CRM Pricing

Dynamics 365

Customer Engagement
Plan

$115

Per user/month

  • Get full use of applications that help build and support customer relationships.
  • Sales $95
  • Customer Service $95
  • Project Service Automation $95
  • Field Service $95
  • Marketing $750