Integrating with Dynamics AX

#FocusOnBestPractices

How well does Microsoft’s flagship ERP work with other systems?

Most companies that use Microsoft Dynamics AX need to integrate with third party systems. For example, data from social media services like LinkedIn or Twitter can provide organizations with a single view of the customer that is very useful. This can be part of an overall goal to integrate all customer data to better understand the dynamics that drive engagement.

Although this can be a challenging task for any business, the benefits are obvious. Organizations work hard to deliver effective marketing and sales campaigns to drive new business, and a unified view of a customer can play a pivotal role in increasing revenue.

However, companies usually have various departments that interact with consumers (marketing, IT, sales, customer service, etc.), and customer data gets recorded in different systems. The accounting department may use an ERP system to manage financial data, while the marketing department uses a CRM to organize customer information. Other parts of the business might use billing, application tracking, and social media monitoring applications to engage with and understand customers.

Fortunately, Microsoft Dynamics AX is designed to adapt to the business needs of your staff and the overall integration needs of your organization. In addition to some of the systems discussed here, it can even be integrated with CAD/PDM/PLM, giving you the combined power of an engineering and manufacturing system.

There are a number of technologies available to programmatically integrate Microsoft Dynamics AX with other applications that enable you to exchange data or integrate functionality. These technologies include the following:

The integration components in all these methods interact with Application Object Server (AOS), as shown in the following figure. Therefore, integration between Microsoft Dynamics AX and any other system is done only through AOS.

AIF provides an extensible framework within Microsoft Dynamics AX that enables the exchange of data. AIF comprises three primary components:

Business Connector

The Microsoft Dynamics AX Business Connector enables external applications to access Microsoft Dynamics AX data and invoke business logic. The Business Connector consists of the following components:

CLR Interop

Classes in assemblies that are managed by the CLR can be accessed from X++ code. This feature of Microsoft Dynamics AX is called common language runtime interoperability, or CLR interop.

CLR interop works only in the direction where X++ code calls CLR managed assemblies. It does not support calling X++ classes from a CLR managed assembly.

The choice of technology will depend upon the specific need of the user and can usually be determined based on the application with which AX is to be integrated.

In conclusion, each application is different in how it behaves and how it supports business processes. In each integration project you will need to design, develop, and test integrations.

Korcomptenz has a proven track record of integrating any data you may need between AX and any third-party tool like e-mails, scanners or mobile apps or any other application that needs to get data from your AX system. Contact us today for a consultation to address your unique needs.

Share this article

Share on facebook
Facebook
Share on linkedin
LinkedIn
Share on twitter
Twitter

Related articles

Microsoft Dynamics 365 Enterprise Modules and Licensing Blog

Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud. Microsoft Dynamics 365 unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage specific business functions, including Dynamics 365 for Sales, Dynamics 365 for Marketing, Dynamics 365 for Customer Service, Dynamics 365 for Field Service, Dynamics 365 for Project Service Automation, Dynamics 365 for Finance and Operations, Dynamics 365 for Commerce, and Dynamics 365 for Human Resources.

How does ERP help optimize the supply chain?

The supply chain is considered one of the complex yet vital components of a business. To promote growth, it is imperative to have a robust system that streamlines various processes, including demand, procurement, supply, inventory, transportation, and customer data.

Share on facebook
Share on linkedin
Share on twitter