Project Description

About the Company

KORCOMPTENZ partnered with the largest non-profit provider of homeless shelters and support services for the homeless. Besides providing a home, their support services included educational programs for the homeless children as well as programs for adults which focuses on helping them develop skills such as job readiness and financial literacy.

Business Challenges

  • The client was using legacy software and network architecture with low uptime and no collaboration tools
  • They were on Microsoft Exchange 2013 which added several restrictions and called for additional requirements to their operations increasing the amount of time required to meet customer requests.
  • There was a lack of a formal security, patching, anti-virus, and other important security policies leaving their system unsecure
  • The client did not keep a formal auditable history of incidents involving residents of the homeless shelters leaving them vulnerable to possible legal exposure

Our Microsoft Cloud Solution:

Our solution included best-in-class Microsoft technologies customized to meet the unique needs of the non-profit sector.

  • Migrating to Microsoft Office 365 from Microsoft Exchange 2013.

  • Software and network improvements for all associates

  • Standardized build, access, and security protocols

  • Printer and additional device consolidation to reduce costs

  • Fully auditable incident history and tracking tools
  • Our solution included best-in-class Microsoft technologies customized to meet the unique needs of the non-profit sector.
  • Installed Microsoft Office 365 and Integrated Microsoft SharePoint + .net Applications

  • Performed Hybrid Migration

  • Completed the User Migration

  • Removed Hybrid mode to Full Office 365 Mode

Results

  • 12x reduction in the time required to process support requests

  • 33% increase in network uptime and device availability

  • 3x the number of associates supported with the same staff

  • Migrating to Office 365 from Microsoft Exchange 2013 also eliminated the need for certain time-consuming requirement

    • No need for checking on Exchange CAL’s availability whenever provisioning a new user.
    • No need for checking on Microsoft Office licenses availability and whether a new PC is provisioned or hp installed.
    • No dedicated exchange admin is needed to manage the servers.

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