All you need to know about Dynamics 365 Enterprise Modules and Licensing
Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud. Microsoft Dynamics 365 unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage specific business functions, including Dynamics 365 for Sales, Dynamics 365 for Marketing, Dynamics 365 for Customer Service, Dynamics 365 for Field Service, Dynamics 365 for Project Service Automation, Dynamics 365 for Finance and Operations, Dynamics 365 for Retail, and Dynamics 365 for Talent. Designed to be personalized, enable greater productivity, deliver deeper insights and adapt to business needs, Microsoft Dynamics 365 applications help businesses accelerate digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow.
If you are an SMB and want to know the licensing options, we recommend reading our blog on Can SMB’s Afford Microsoft Dynamics 365. Korcomptenz can provide a DEMO and walk you through the purchasing, configuration and maintenance of the version that fits your needs.
Dynamics 365 Enterprise Module and Plan Details
Full users are the users whose work requires use of the feature rich business applications functionality. Examples of full users are sales people, customer service representatives, finance employees, controllers and supply chain managers. These users have also been referred to in the past as Professional users or Power Users. These full users are licensed with a Dynamics 365 Plan, or Dynamics 365 application subscription (not including Dynamics 365 for Talent).
Additional users often represent a large percentage of users in an organization. These individuals may consume data or reports from line of business systems, complete light tasks like time or expense entry and HR record updates or be heavier users of the system, but not require full user capabilities. These additional users are licensed with Dynamics 365 for Team Members, Dynamics 365 for Operations Activity or Dynamics 365 for Talent subscriptions.
There is also device licensing available for shared device scenarios. See the Device Subscription License section for more information.
Licensing Requirements for External Users
External users are end customers and third-party users of the organization or its affiliates and do not require SLs to access Microsoft Dynamics 365. External user access is included with the organization’s internal user SLs. Customer Engagement Applications graphical user interfaces may not be accessed by external users.
In addition, external users include off-site vendors not on an employee-like relationship with the organization or its affiliates (e.g. IT help desk support vendors serving multiple customer organizations). However, external user access does not extend to the customer or the customer’s affiliate’s contractors, vendors, or agents providing business processes on the customer’s behalf or using Microsoft Dynamics 365 to manage any portions of their business. In this sense, the customer may not use Microsoft Dynamics 365 to provide business process outsourcing services to its clients.
Microsoft Social Engagement, a service included as part of select Microsoft Dynamics 365 licenses, does not distinguish between internal and external users. You must license external users, as well as, internal users who will access services with a Microsoft Dynamics 365 license.
Explore our Microsoft Dynamics services with the help of an experienced Microsoft Dynamics specialist from Korcomptenz. Contact us today for a consultation to address your unique needs.