Reimagining Retail in the Insights Driven, Connected World

Learn how cutting-edge devices and intelligent analytics are powering the next generation of retail.

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Hyper-personalize as many touchpoints as possible and create cohesion across multiple channels to achieve 200% ROI or more

Retail is an ever-evolving industry. Over the past few years, even the definition of a store has changed dramatically. This evolution has only accelerated because of changing customer preferences and new opportunities provided by digital transformation. The data is clear: Consumers prefer retailers that engage them on a personal level and connect across channels. It has become imperative for retailers to take a consumer-centric approach, providing value at every touchpoint of the customer journey – while personalizing the entire experience.

“Connected Retail” is at the heart of making shopping more intuitive, responsive, convenient, and personalized for customers and more operationally efficient for companies. The pandemic has also revealed how a connected supply chain is increasingly vital to ensuring the availability and efficient delivery of products. Of course, people remain a critical link across the value chain and smart solutions for humans are essential to an empowered and energized work force in the fast changing, connected world.

Korcomptenz’s transformation framework & solution for connected retail

Key Highlights

For the purposes of the webinar, we presented Microsoft Dynamics as a complete solution to achieve the goal of transformation from a regular retail business to a Connected Omnichannel business model, but there are other platforms in the market that we support which can achieve similar outcomes. The webinar was conducted on January 25, 2023, and the main objectives are as follows

The state of retail today and tomorrow

Today, most retailers continue to use disparate systems to manage different aspects of their retail presence, while truly Connected Retail remains the gold standard and an enabler of significant growth.

In this webinar, Korcomptenz will help you see how the next generation of customer experience and operational excellence is supported by intelligent devices (IoT), smart applications, integrated systems, timely insights, and strategies that enable your Customers, Products, and People to work seamlessly together, unlocking the next level of growth.

Retail 2030 – A Story of Digital Maturity

In the webinar we discussed how retail presence might look like in 2030 managing the entire store experience before your customers even get out of their cars. This is when key trends including the Internet of Things, Augmented and Virtual Reality, and Facial Recognition technology become mainstream.

Explore the interactive infographic to learn more about real-time scenarios.

Demonstration

The webinar demonstrated the omnichannel customer journey with an integrated solution for eCommerce, Customer Service, Customer 360, and Supply chain which includes:

A live demo of reports on Power BI was also showcased in the webinar.

How can Korcomptenz help?

Korcomptenz is a total technology transformation partner with a human-centered approach to solution design and a cloud-first technology strategy driven by the “Proven Nine” capabilities.  We help retail organizations across the enterprise, connecting with your customers in new ways, and helping you better manage your relationships with key audiences.  We can collaborate with you to build a better workforce that is more collaborative and engaged.  We make your organization more efficient and improve productivity using automation and data.  We also help you innovate with new technologies and strategies for the future.  Our Connected Retail Practice solves business challenges and helps our customer’s gain competitive advantage.

Proven Nine Capabilities

Our Success Stories

Korcomptenz showcased their case studies. These case studies tell how we assisted leading companies address key aspects of their connected retail initiatives. These include implementing entirely new systems to integrating critical applications and functionality, to creating data warehouses that deliver advanced analytics and forecasts. We helped a global retail franchise totally reimagine their systems in the cloud. We helped a global conglomerate extend their back-end systems into front-end experiences for their customers. 

As a next step Korcomptenz is open to engage with you on the next level of details and discuss how we can help kickstart your transformation journey in this “Connected” world.

Q&A with the audience

Q1. If there was one technology you would recommend that we focus on investing, what would it be?

Q2. Given the number of different focus areas and opportunities for improvement, how should we go about developing a short- and long-term strategy to be successful?

Q3. How do you offer customers a connected retail experience?

Q4. How do you examine and understand customer behavior across various channels?

Q5. I understand the value of data and Insights, but how do I get started? 

Q6. Do I need Artificial Intelligence for Value?

If any of these questions resonate with you, kindly watch the webinar and get your queries answered or contact us at [email protected].