Microsoft Dynamics 365 Commerce2021-10-11T13:49:49+00:00

Microsoft Dynamics 365 Commerce

Experience the AI-enabled, Omnichannel Retail and eCommerce Platform

Earlier called as Dynamics 365 Retail, Microsoft Dynamics 365 Commerce is an ERP platform specifically designed for retailers. Microsoft’s unified platform delivers a best-in-class omni-channel shopping experience with an increased focus on digital commerce and contactless shopping.

This Next-Gen platform offers true Omnichannel experience with 360 degree view of:

  • Customers targeted marketing
  • Personalized recommendations
  • Seamless fulfillment resulting in a perfect customer delight

Features Of Microsoft Dynamics 365 Commerce

Customer & Business FacingTraditional & Emerging ChannelsHeadless Commerce Engine Headquarters Dynamics 365 -or- 3rd Party ERPDynamics 365CommerceIN STOREStore registers hosted across multi form factor devices and platformsCALL CENTERDIGITAL COMMERCEMARKETPLACESIntegrate into traditional and emerging marketplacesSOCIALIntegrate into emerging channels such as social mediaCONVERSATIONALSTORE CLERKCheckout flows managed by store worker on behalf of the shopperCONSUMER/SHOPPEREnd user experiences on web and mobile platformsCUSTOMER SERVICE REPOrder assistance and sales flows managed by represent-tive on behalf of the shopperBOTS/VIRTUAL AGENTSAI Chat bots and virtual agents automate self-service scenariosBUSINESS USER/BUYERBusiness facing web and call center experiences

Core Functionalities Of Microsoft Dynamics 365 Commerce

Built-in eCommerce

  • For both B2B and B2C business with site-builder capability (Design your sites with low or no code)
  • One solution: No need to have different media library for different size devices
  • AI driven product recommendations
  • Realtime master and transactional data sync

Point of Sale

  • Headless Point of sale application
  • Supports Windows, Android, iOS
  • In-built loyalty functions
  • Touch friendly design
  • Better control over the transactions
  • Proper track of the controlled item transactions
  • Supports inventory operations using Mobile POS

Empowering Call Centre

Centralized Backoffice

An Omnichannel Model to Build Relationship with Customers

Foster lasting relationships with your customers on omnichannel platform

Integratedend-to-endcommercesolutionCentralizedmanagementand visibilityCompleteomnichannel acrossphysical anddigital storesCloud, Edge, andHybrid flexibilityIntelligent,extensible,and continuouslyupdated

Watch the Demo on Dynamics 365 Commerce

Learn how to accelerate your market growth with Dynamics 365 Commerce. This webinar recording covers Integrated Microsoft Dynamics 365 Commerce Demo: for eCommerce, D365 Commerce POS, Call Centre, Omnichannel Order Management and Back-office

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