Redefining patient care with Salesforce innovations

Korcomptenz helps a MedTech giant thrive in healthcare transformation.
increase in Salesforce adoption within the first two months
0 %
reduction in data entry errors
0 %
increase in sales productivity
0 %

Quick Solutions Overview

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Industry

MedTech Manufacturing

Location

United States

Solution

Implementing Salesforce Lightning, customizing roles, data integration, enhanced reporting

Technology Used

Salesforce, Lightning Apps

About the Company

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Our client is the largest independent specialized provider of non-invasive ventilation (NIV) in the US home respiratory health care industry. They are committed to leveraging cutting-edge technology and equipment to improve the quality of life for patients suffering from respiratory ailments such as COPD and Chronic Respiratory Failure.

The Challenges

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The client, a prominent medical device manufacturer, faced significant hurdles in leveraging Salesforce effectively across their numerous business divisions. Challenges included limited utilization of Salesforce capabilities, data integrity issues, insufficient reporting functionalities, and a lack of data integration with other systems. Additionally, the complexity of their sales process, involving multiple stakeholders and insurance contracts across various states, posed further complications.
Patient Care with Salesforce Platform Challenge

The Solutions

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Korcomptenz, renowned for its Salesforce expertise and agile development approach, collaborated closely with the client to address their challenges. Key solutions included upgrading to Salesforce Lightning, implementing custom roles and profiles for data integrity, integrating external data sources, and enhancing visibility through improved reporting functionalities. A phased approach was adopted, focusing initially on improving Salesforce usage for sales representatives and subsequently addressing insurance contracting processes.

The Benefits

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The collaborative efforts resulted in significant benefits for the client. Within a short span, Salesforce was successfully reintroduced to sales representatives, enabling streamlined sales processes and improved productivity. Integration of external data sources and enhanced reporting capabilities empowered management to make informed decisions. Moreover, the contracting process with insurance carriers was efficiently managed through Salesforce, ensuring timely renewals and maximizing coverage.

What the Client Said

“Korcomptenz revamped our Salesforce system, enhancing roles, data integration, and reporting. Their expertise improved overall efficiency, ensuring data integrity and superior patient care delivery. Grateful for their invaluable support.”

Deliverables

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