The rapidly evolving Robotic Process Automation market is making the technology accessible to companies of all sizes
The age of Robotic Process Automation (RPA) is upon us, and no matter what size your company is or what industry you’re in, this technology can significantly improve your business operations.
Just look at an example from Scandinavian Logistics Partners AB (Scanlog), a fast growing logistics company specializing in international transports. According to a Business Wire report, after embracing RPA to help transform its order booking process, Scanlog’s Average Handling Time (AHT) per customer order went from 4 minutes to just 20 seconds. In addition, Scanlog achieved a 15% Return on Investment within 2 months by automating this process.
Scanlog’s success with RPA is just one example of how companies are leveraging this technology to digitally transform business operations and achieve significant, tangible results. Think of RPA as a virtual workforce – one consisting of software robots that emulate human execution of mundane, repetitive tasks via existing User Interfaces (UI) – this means that you can implement RPA without rebuilding your existing infrastructure and with minimal involvement from your IT team.
How will this benefit your company? Employees are often required to work with multiple applications and systems, including Microsoft Office suite, email applications, Enterprise Resource Planning systems, Customer Relationship Management systems, web applications, legacy systems and others. RPA can help automate swivel tasks – which is taking data from one source system, applying known business rules and entering the data to another target system – thus freeing up employees to perform more meaningful work that brings more value to the organization.
It should also be noted that these bots do not require a costly investment in new infrastructure for your existing applications. Rather, they sit alongside your core applications and technologies, interfacing with them exactly as a human would, and because the bots interact with various systems through the UI, RPA can work with your legacy and/or bespoke IT systems without a costly IT spend for systems integration.