Project Description
About The Company
KORCOMPTENZ partnered with a rapidly growing trailer leasing company with over 52,000 pieces of equipment for rent at branch locations across the United States.
Business Challenges
Our Web + Mobile Solution
Our solution combined a secure, authenticated web portal dedicated to customers and easy-to-use mobile apps for a scalable, upgradeable customer service architecture fully integrated with data from the organization’s ERP.
Customer registration and onboarding process
Full access to current and previous invoices with online payment
Relevant contract and insurance information
Visibility to other vehicles available for hire at branch locations
iOS+Android Mobile Apps Using Hybrid Technology
Online Customer Portal Powered by WordPress
Results
Customer Registrations
Customers began registering for the portal before it was even officially launched
The demand from customers of business units not supported by the phase one portal prompted an immediate enhancement to support the complete book of business
Branch Call Center Volume
- Local branches are experiencing a decrease in calls for supported items like invoices and contracts, allowing them to focus on reservations and new business
More complete analytics will be provided over time
Platform for Future Growth
Upgrades and enhancements to provide additional functionality are in development with plans to provide automated alerts, chatbot services, and other key features
Portal and mobile apps support integration with other automation initiatives to both improve customer service and increase customer satisfaction
This report helped the company’s management team finalize on their next-generation financial, vendor, and project management software. In addition to ensuring an optimal fit for the organization’s process and reporting needs.
