Project Description
About our Customer
The customer is a medical device manufacturer and high-level service provider that uses best in class technology and equipment to improve quality of life for patients suffering from respiratory ailments such as COPD and Chronic Respiratory Failure. The company operates multiple business units that work directly with physicians, patients, and insurance companies to provide the highest level of care possible to the largest number of patients.
Key Business Challenge
The company had been using Salesforce since 2013 but had experienced many challenges with the implementation and were not able to successfully leverage the full capabilities of the platform for their various business units. These challenges resulted in limited usage of Salesforce within the organization, and ultimately limited their ability to track important data, enforce processes, and maintain compliance.
In addition to still using Salesforce Classic, the challenges were caused by a variety of factors:
Salesforce Configuration | Data Integrity | Visibility and Reporting | Data Integration | DevOps |
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Salesforce Configuration |
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Data Integrity |
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Visibility and Reporting |
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Data Integration |
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DevOps |
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Korcomptenz’s Solution and Agile Approach
Korcomptenz was selected as the partner of choice and the organization’s partner of record with Salesforce because of our unique combination of Salesforce expertise, agile approach to development and generating rapid results, and our experience in the healthcare industry and related markets.
We collaborated with the customer to implement a rapid development model that would allow them start realizing real world improvements and results on a monthly basis. This model enabled them to roll out Salesforce to under utilized business units in an accelerated fashion with short, effective pilot programs prior to the full implementation.
Immediate, Practical Benefits
The agile approach and rapid delivery model enabled the organization to realize benefits within one month of the initial engagement.
Salesforce Lightning | Data Integrity | Data Integration | Visibility and Reporting |
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Real World Results
The combination of creative solutions to organizational challenges and agile, rapid delivery generated impactful results for the organization including:
Enhanced Adoption | Business Continuity | Improved Performance |
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