Project Description

About our Customer

The customer is a wealth management company that offers their customers a wide range of self-directed retirement accounts. The company provides self-directed IRA, real estate, and other financial services for customers across the United States.

Key Business Challenge

The company had been using a cumbersome PDF form generated by DocuSign that was limiting their ability to receive applications for new products online and automate the onboarding process.

  • PDF application was cumbersome and confusing, with a poor user experience and high error rate

  • Application needed to be emailed into the organization, potentially losing leads and resulting in confusion

  • Stages of the application couldn’t be tracked in Salesforce, offering limited visibility to pipeline

  • Processing application required a significant amount of manual effort without notifications and workflows

  • Salesforce Configuration – The complex Salesforce Configuration was highly customized for the retirement account with objects for account and relationship management

  • DocuSign Usage – The organization leveraged DocuSign for contracting, but had limited integration with Salesforce and no automated processes

Korcomptenz’s Solution and Agile Approach

Korcomptenz was selected as the partner of choice and the organization’s partner of record with Salesforce because of our unique combination of:

  • Salesforce expertise and expertise

  • Agile approach to development and generating rapid results

  • Financial and related industry experience

  • Business process mapping and improvement experience

We collaborated with the customer to develop a new onboarding process with improved automation and a superior user experience.

Impactful UX with Helpful Tips

In addition to automating key aspects of the onboarding process, the project included a comprehensive user experience and design phase to ensure the application was easy to fill out, visually impactful, contained tool tips and other help features, and guided the user through the process. The goal was to present the user with a more positive experience and capture more accurate applications.

Measurable Results

Korcomptenz’s comprehensive approach to the strategic vision, business process flow, and underlying technology enabled the organization to realize real return on investment

Lead Capture                    Reduced Manual labor      Direct Integration             Improved User Experience 
  • Opportunity to capture additional leads, even for users that did not complete the entire form
  • Applications now take up to 50% less time to complete with less manual intervention for major steps

  • Salesforce’s Site.com technology and connection to DocuSign ensure applications are immediately available and contacts are generated properly

  • Potential customers are now presented with a much more positive experience, guiding them through a complex applications process with improved accuracy
Lead Capture                   
  • Opportunity to capture additional leads, even for users that did not complete the entire form
Reduced Manual labor     
  • Applications now take up to 50% less time to complete with less manual intervention for major steps
Direct Integration

  • Salesforce’s Site.com technology and connection to DocuSign ensure applications are immediately available and contacts are generated properly
Improved User Experience 

  • Potential customers are now presented with a much more positive experience, guiding them through a complex applications process with improved accuracy

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