The client, an e-bike retailer is on a mission to revolutionize the way people move. It’s award-winning electric drive systems are answering a growing worldwide demand for alternative transportation solutions that enable environmental sustainability and a higher quality of life.
Although the client’s e-bike systems were first introduced to the market over 10 years ago as purely a retrofit product on any bicycle, the systems eventually evolved and became available as standard equipment on complete electric bicycles in 2008. Today, many leading bicycle manufacturers in Europe and North America, including Trek and Wheeler to name a few, offer complete products powered by the client. Headquartered in Aurora, Ontario, Canada, the client has various locations and sales partners in over 15 countries.
The client has customers and sales partners over 15 different countries. The customers can place orders on the client website directly like any other eCommerce website. The client’s team then extracts customer and order information in an excel file and create it manually in AX. Every new customer and order was being created in AX manually by the customer service team. The client wanted to automate this process by developing an interface program and approached the Korcomptenz Dynamics team.