Posted on February 10, 2020
Tips to Improve Customer Service with Salesforce Chat
In today’s highly competitive business environment, brands are continuously striving for the attention of online users. Attention spans have become much shorter, and customers are always on the lookout for a rapid resolution to their queries. Providing quick and efficient customer service has become an integral part of any business. One of the best ways to improve customer service is to take advantage of technologies like online chat and chatbots. Salesforce offers a best in class solution as part of their Service Cloud. This feature allows businesses to provide personalized chat support integrated with key Service Cloud features to their customers. This blog will help you by listing a few tips to improve customer service with Salesforce Chat.
In order to set up the chat for use, you need to create a chat flow. The chat flow includes the routing, creating a means of offline support, and using embedded chat. Once you have set up the parameters for these features, your Salesforce chat is ready to take off. You can also personalize the customer experience even further by adding Snap-ins. Using these Snap-ins, your customers have the ability to view cases and acquire self-service knowledge.
Another key feature of Salesforce Chat is its ability to provide support in multiple languages. You do not have to worry about missing prospects because of language barriers in different parts of the world. Salesforce Chat allows your customers to communicate in a range of common languages, thereby helping you maximizing revenues by converting leads. By enabling this feature, you have the ability to choose the languages in which you want to provide support. In addition, you could also auto-translate using the translation workbench feature.
In order to improve the communication process, it is highly recommended to create pre-written messages that convey specific information. For example, you could specify the next best action to your customers.
KORCOMPTENZ is a Gold Certified Microsoft Partner and a Salesforce Registered Consulting Partner headquartered in New Jersey with extensive experience improving business outcomes for our customers, by leveraging end-to-end solutions involving the ongoing convergence of ERP, Azure Cloud, Analytics, Artificial Intelligence and IoT.