Posted on March 24, 2020

What Does End of Mainstream Support Mean For Dynamics AX Enterprises?

Ending mainstream support for a product means Microsoft will no longer be enhancing that product. When mainstream support ends, this is what occurs:

Microsoft no longer supplies non-security hotfixes unless you have an extended support agreement, All warranty claims end, Microsoft no longer accepts requests for new features and design changes. But that is why we have AX Support Services offered by Korcomptenz team that covers you with letting operations run smoothly at very compelling costs.

Product Releases Mainstream Support Extended Support Options to MS D365 Finance and Operations
Dynamics AX 2009 10/9/2018 10/12/2021 Migrate
Dynamics AX 2012 RTM 10/9/2018 10/12/2021 Migrate or Upgrade
Dynamics AX 2012 R2 10/9/2018 10/12/2021 Migrate or Upgrade
Dynamics AX 2012 R3 10/12/2021 01/10/2023 Migrate or Upgrade

Solutions Presented: Microsoft Dynamics AX Support Services

Need time to make the major shift or migration or reimplementation or upgrade to new version on Dynamics 365 or maintaining your current version of AX. Korcomptenz can help support your current Microsoft Dynamics AX Environment irrespective of the version that you are on. We provide Functional, Technical, Production support and Infrastructure (Server Maintenance and Finetuning) services for your current Microsoft Dynamics AX application.

  • Migrate Dynamics AX 2009 Service Pack 1 customers

  • Upgrade Dynamics AX 2012 RTM and Dynamics AX 2012 R2 customers to Dynamics 365 F&O

  • Dynamics AX 2012 R3 upgrade to Microsoft Dynamics 365

  • Dynamics AX 2009 and 2012 Performance Tuning (ask for how we can help monitor performance of the system).

Why Upgrade to Microsoft Dynamics 365 from AX version?

  • The AX modules have been primarily for large Enterprise level applications deployed on-premise and can become very expensive, however, Microsoft Dynamics 365 allows the cloud route to helps you deliver a more cost-effective solution than what you could provide on-premises, by eliminating hardware costs, reducing administration costs, and retiring third-party products.

  • Microsoft Dynamics 365 keeps you agile and current . The cloud promotes agility and keeps you current and roll out new capabilities quickly. If you are on old, unsupported systems, you risk non- compliance with some regulations, but with Microsoft Dynamics 365 this is one less of a worry.

  • Microsoft Dynamics 365 is an all-in-one solution with a comprehensive suite of tools instead of making them switch from one point solution to another. All the ecosystems of business operations can be well integrated with Microsoft Dynamics 365 easily as compared to the Microsoft Dynamics AX version.

  • Empower employees by using data to drive insights and decision making. You can more easily drive digital transformation. Teams work better together because they can access, edit, and share documents and other information anytime, from anywhere, which helps spur innovation.

  • Artificial intelligence capabilities, including machine learning, help transform your business by combining human ingenuity with intelligent technology for faster, more meaningful innovation.

Following are some of the Engagement models we offer to our current clientele on Support and Maintenance for their Microsoft Suite of Products.

We have experienced, certified MS Dynamics AX Functional, Technical Consultants and Administrators, ready to assist you with a variety of offerings including Implementation, Upgrade, Development, Customization’s, Enhancements, Integration with CRM, SharePoint or any LOB systems.

We also provide 24/7 Operation Maintenance and Production Support, under flexible SLAs aligned to your specific needs. Customers looking to move to the latest Microsoft Dynamics 365 range of products such as Business Central and Dynamics 365 Customer Engagement for Enterprise, have experienced a smooth transition at a very compelling price point, using our model.

Support Model Engagement Model Client Offerings Purchase Notes
Ad- Hoc Support No Commitment
  • Ad-hoc support with access to experienced technical and functional Support teams.
  • Support team addresses the tickets in the order received.
  • Work done primarily by remote teams with adjustable working hours scheduled based on client’s time zone.
Starts with a minimum package of 20 hours
  • This is an ad-hoc one-time requirement for fixing issues or making a small enhancement, report changes etc
Annual Contract Monthly commitment
  • Minimum hours required to be committed per month
  • Roll over your unused hours to the following month within the same quarter
  • Access to experienced technical and functional Support teams
  • Streamlined Support with Ticketing System
  • With Adjustable working hours based on Clients time zone
  • Project Coordinator assigned and Weekly Project Report provided.
Starts with 40 hours per month commitment
  • This is ongoing support for clients who have requests and issues throughout the year such as changes to reports, configurations, minor customizations, data issues, training needs etc.

    Dedicated resources assigned to customers.

Annual Contract Annual commitment
  • Package of Bulk hours purchased upfront
  • Access to experienced technical and functional Support teams
  • Streamlined Support with Ticketing System
  • Adjustable working hours based on Clients time zone
  • Weekly Project Report
  • Project Coordinator assigned
Minimum Package – 200 hours
  • Typically used by clients for smaller projects or a bunch of projects e.g. for upgrades, customization and configuration, building and integrating addons
Application Management Support Dedicated Support Team
  • Dedicated Team allocated to handle all the support requirements
  • Customer chooses the resources
  • Access to experiences technical and functional Support teams
  • Knowledge Management Portals, Ticketing Systems available part of the engagement
  • Dedicated Coordinator works as a SPOC
  • Time and Material Engagement
  • SLA defined by Clients
  • Weekly/ Monthly Project Review.
Onsite and Offshore blended rate
  • Used for larger multi-site, multi country and complex implementations where knowledge retention of the customer business is important
  • SLA driven engagement
Technologies we support Microsoft Dynamics 365 F& O Older versions of AX / NAV / MSCRM Business Central Microsoft Dynamics 365 CE
Our Current model helps Large Enterprises (1
Bn +)
Medium Enterprises (50 – 1 Bn) Mid-size Business
(25 – 50 Mn)
Small business

KORCOMPTENZ is a Microsoft Gold-Certified Partner headquartered in New Jersey with extensive experience improving business outcomes for our customers. We leverage end-to-end solutions involving the ongoing convergence of ERP, Azure Cloud, Analytics, Artificial Intelligence, and IoT. We specialize in the Microsoft Dynamics 365 range of products such as Dynamics 365 Business Central, Dynamics 365 Finance and Operations, and Dynamics 365 CRM. Request a consultation today!

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