Salesforce Support + Management Services
Your Salesforce implementation and your users need to be supported. Maintained. Managed. Upgraded. Enhanced. KORCOMPTENZ, as a Salesforce Partner can help by offering a unique combination of Salesforce expertise and experience implementing global Salesforce support models that reduce costs and improve results, allowing you to outsource repetitive, labor-intensive tasks while maintaining control and flexibility over your platform, resources, and other partners.
Customizable Processes, Workflows, and Service Level Agreements
People
We work collaboratively, and productively and constructively with your internal staff and external partners- Processes
We integrate with your support processes and workflows, or we can help you define improved processes and governance Systems
We can leverage your investments in help desk and reporting software, or use our own systems
Full Support for all Services Levels
KORCOMPTENZ proven Salesforce support services can fully support your needs from Tier 1 to Tier 4.
- Tier 1
Basic help desk resolution and service desk delivery for basic Salesforce needs - Tier 2
In-depth technical support with deep knowledge of Salesforce and the overall ecosystem - Tier 3
Expert Salesforce and ecosystem support provided by true product specialists, immersed in the unique complexities of your implementation - Tier 4
External support for issues not resolvable or supportable within the organization
Services at a Glance
Technical Support
Bug Fixes
Maintenance Activities
Upgrades
Enhancements
Integrations
Reporting + Analysis
Blogs and Insights
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