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Microsoft Dynamics 365

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Microsoft Dynamics 365: The ERP + CRM Business Software

Microsoft Dynamics 365 is unique, powerful business software that has the functionality and benefits of both customer relationship management (CRM) and enterprise resource planning (ERP).  The platform includes applications that address the full range of business processes including Sales, Customer Service, Finance and Operations, Field Service, Marketing, Talent, Retail, and Customer Insights.

Microsoft Dynamics 365 runs on Azure, includes Power BI and Cortana Intelligence embedded, and is available on the cloud.  The platform is also multi-company, multi-currency and multi-language.

Saying that engaging a customer is the key to starting a relationship is an understatement.  This is the era of customer empowerment, when successful organizations partner as key advisers and advocacy is critical to business success. Microsoft Dynamics 365 enables you to connect the dots between data, process and people, providing a true end-to-end solution.

Learn How Enterprise Apps Engage, Enable and Accelerate Key Relationships with your Customers


Dynamics for Sales

Turn relationships into revenue by bringing digital intelligence into every deal

Customer Service

Dynamics for Customer Service

Earn customers for life with a personalized experience and world-class service across every channel

Field Service

Dynamics for Field Service

Master the service call with smarter capabilities—from optimized scheduling to predictive maintenance


Dynamics for Talent

Attract, onboard, and empower employees for success with a collection of intelligent HR cloud services

Finance and Operations

Dynamics for Finance and Operations

Accelerate growth by optimizing operations and making real-time, data-driven decisions on a global scale


Dynamics for Retail

Deliver an immersive shopping experience by optimizing retail operations with intelligent insights

Project Automation

Dynamics for Project Automation

Profit from your projects by bringing people, processes, and automation technology together


Dynamics for Marketing

Unify your sales and marketing to connect customer experiences at every interaction

Customer Insights

Dynamics for Customer Insights

Deliver a personalized experience using relevant insights on how to best serve your customers


Why Upgrade to Microsoft Dynamics 365?

Microsoft Dynamics 365

  • Data Analytics built in via Power BI helps you make strategic and tactical decisions
  • Real time data information at your finger tips
  • Cloud based reduces the cost of on premise infrastructure
  • Integrates with a broad suite of products including Outlook, Office 365, Power BI, and Cortana Intelligence
  • Microsoft PowerApps and Microsoft Flow allow self-service customization and improved mobility
  • Use the apps you want and pay accordingly



Enterprise Edition Applications

The enterprise edition of Dynamics 365 include Customer Engagement (CRM) applications and Unified Operations (ERP) applications. The Customer Engagement applications include: Sales, Customer Service, Field Service, Project Service Automation, and Customer Insights. The Unified Operations applications include: Finance and Operations, Retail, and Talent. For 250 plus employees. The enterprise edition also works seamlessly with Microsoft Office 365 and Microsoft Dynamics CRM.

Business Edition applications

The business edition of Microsoft Dynamics 365 include Financials, Sales and Marketing.  New modules for Sales and Marketing are going to be launched soon. The business edition is for SMB with 10 to 250 employees. The features and functionalities of the business edition of Microsoft Dynamics 365 are similar to that of Dynamics NAV features. Business edition also works seamlessly with Microsoft Office 365 and Microsoft Dynamics CRM.


Finance and Operations, Business Edition Applications

The Finance and Operations application of Microsoft Dynamics 365, business edition helps grow small to medium-sized business by connecting people and processes with a single system that has intelligence built in—making financial management, sales, service, and operations easier.

Microsoft Dynamics 365 Finance and Operation , Business Edition Enables



Manage your finances on real time basis by keeping your cash flows on track and controlling budgeted costs



Dynamics 365 helps you check your inventory, giving you the power to replenish stock to ensure a happy customer, plus help avoid stock overrun or unattended open order status



Sales inquires related to invoicing, payments, post sales, customer account can be performed directly from Outlook, plus the solution can help prioritize customers based on revenue generation



Automate the purchase order process and track discounts, pricing and payment methods



Get real time data on the health of your business and make well informed decisions at the appropriate time


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