Transform customer experiences with Microsoft Dynamics 365 CRM
Imagine misplacing customer contact information, only to learn that your delay resulted in losing your client to a competitor. Or, picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly, in-house competition. Without a centralized and automated CRM system, your team can lose track of customer interactions and miss business opportunities. MS Dynamics CRM solutions increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions, and letting you focus on building and maintaining the customer relationships that matter.
Microsoft Dynamics CRM 365 includes
SALES
- Lead and Opportunity Management
- Account and Contact Management
- Territory and Sales Quota Management
- Forecasting and Sales Analytics
- Offline and Mobile Device Access
- Sales Literature Management
- Sales Pipeline and Competitor Analysis
- Quick Access to Products, Pricing, and Quotes
SERVICE
- Account and contact management
- Case and Interaction Management
- Incident Routing and Queuing
- Product and Contract Management
- Knowledge-base Management
- Service Scheduling
- Workflow Across Teams and Groups
- Service Reporting and Analytics
MARKETING
- Customer Segmentation
- Campaign Planning and Execution
- Data Extraction and Cleansing
- Analytics and Reporting
- Marketing/Sales Collaboration Tools
- Information Sharing Portals
Ready for Upgrade to Dynamics 365 Customer Engagement ?
You may wonder if there is a difference between both MS Dynamics CRM and Dynamics 365 Customer Engagement. There is no difference between both these systems at all. Both are same in terms of functionality. Also, MS Dynamics 365 is already a web based tool, the major differences are the add-on rich features available ONLY in D365 CE has
Dynamics 365 Sales Insights in Dynamics 365 Sales Module
- Dynamics 365 Market Insights in Dynamics 365 Marketing Module, LinkedIn Integration, AI and Machine Learning
Dynamics 365 Customer Insights in Dynamics 365 Customer Service Module
Microsoft Power Platform
MS Dynamics 365 License starting Oct 2019
Microsoft revealed to partners at Inspire 2019 that the Dynamics 365 for Customer Engagement as a separate Sales, Customer Service, Field Service and Marketing starting on October 1, 2019. The move is part of a new approach to licensing the Dynamics 365 enterprise applications – categorized under Customer Engagement and Finance and Operations – with the flexibility to assign specific combinations of applications to various users.
Blogs and Insights
10 steps to success with Microsoft Dynamics integration of eCommerce, ERP and CRM
10 Key Steps to Make Your Integration Aspirations a Reality Due to disparate legacy backend systems, such as ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) ...
Microsoft Dynamics 365 for Commerce – A Lifeline In The Retail Apocalypse
Microsoft Dynamics 365 for Commerce To engage today’s connected consumers effectively across a wide variety of touchpoints, you must create the unified experience sophisticated shoppers have come ...
4 ways to build meaningful customer relationships with CRM software
Key Features of CRM Software Today, the saying “Customer is King” needs a slight makeover to serve as one of the core philosophies driving your business. ...