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Microsoft Dynamics CRM Mainstream Support Ending soon

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Microsoft Dynamics CRM

Imagine misplacing customer contact information, only to learn that your delay resulted in losing your client to a competitor. Or, picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly, in-house competition. Without a centralized and automated CRM system, your team can lose track of customer interactions and miss business opportunities.

MS Dynamics CRM solutions increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions, and letting you focus on building and maintaining the customer relationships that matter.

Microsoft Dynamics CRM includes


  • Lead and Opportunity Management
  • Account and Contact Management
  • Territory and Sales Quota Management
  • Forecasting and Sales Analytics
  • Offline and Mobile Device Access
  • Sales Literature Management
  • Sales Pipeline and Competitor Analysis
  • Quick Access to Products, Pricing, and Quotes


  • Account and contact management
  • Case and Interaction Management
  • Incident Routing and Queuing
  • Product and Contract Management
  • Knowledge-base Management
  • Service Scheduling
  • Workflow Across Teams and Groups
  • Service Reporting and Analytics


  • Customer Segmentation
  • Campaign Planning and Execution
  • Data Extraction and Cleansing
  • Analytics and Reporting
  • Marketing/Sales Collaboration Tools
  • Information Sharing Portals

Who benefits from CRM?

Small businesses looking to grow

Microsoft Dynamics 365 for Project Service Automation

If you want a competitive edge in your marketplace, a CRM solution might be it. CRM can take the burden of IT management off your employees by automating your business processes so you can focus on what's important: leading your business to succeed.

Industry leaders wanting large-scale solutions

Microsoft Dynamics 365 for Operations

Simplify and improve even the most complex customer engagements with an array of CRM tools that scale to fit your needs.


What does end of mainstream support mean for CRM ?

Ending mainstream support for a product means Microsoft will no longer be enhancing that product. When mainstream support ends, this is what occurs: Microsoft no longer supplies non-security hotfixes unless you have an extended support agreement, All warranty claims end, Microsoft no longer accepts requests for new features and design changes. But that is why we have CRM Support Services offered by Korcomptenz team that covers you with letting operations run smoothly at very compelling costs.

Product Releases Mainstream Support Extended Support Options to Dynamics 365 CRM
Dynamics CRM 4.0 4/9/2013 4/10/2018 Migrate
Dynamics CRM 2011 7/12/2016 7/13/2021 Migrate
Dynamics CRM 2013 1/8/2019 1/9/2024 Migrate or Upgrade
Dynamics CRM 2015 1/14/2020 1/14/2025 Migrate or Upgrade

Solutions Presented: Microsoft Dynamics CRM Support Services

Need time to make the major shift to new CRM? Korcomptenz can help support your current Microsoft Dynamics CRM Environment irrespective of the version that you are on.

We provide technical and functional consultants to support your ongoing projects

Upgrade services of your old CRM version to the latest CRM 2015/2016

Infrastructure (Server Maintenance and Finetuning)

Upgrade to Dynamics 365 Customer Engagement.

Ready for Upgrade to Dynamics 365 Customer Engagement ?

Better customer engagement is key to your sales success—so it’s critical that you understand what buyers really want. Successful sales organizations understand how to combine fundamental sales strategies and data-driven insights with traditional sales techniques for more personable and profitable customer relationships.

You may wonder if there is a difference between both MS Dynamics CRM and Dynamics 365 Customer Engagement. There is no difference between both these systems at all. Both are same in terms of functionality. Also, MS Dynamics 365 is already a web based tool, the major differences are the add-on rich features available ONLY in D365 CE has

Dynamics 365 Sales Insights in Dynamics 365 Sales Module

Dynamics 365 Customer Insights in Dynamics 365 Customer Service Module

Dynamics 365 Market Insights in Dynamics 365 Marketing Module

Connected Field Service in Dynamics 365 Field Service Module

Microsoft Power Platform

LinkedIn Integration, AI and Machine Learning

MS Dynamics 365 License starting Oct 2019

Microsoft revealed to partners at Inspire 2019 that the Dynamics 365 for Customer Engagement as a separate Sales, Customer Service, Field Service and Marketing starting on October 1, 2019. The move is part of a new approach to licensing the Dynamics 365 enterprise applications – categorized under Customer Engagement and Finance and Operations – with the flexibility to assign specific combinations of applications to various users.

How can we help?

MS D365 Implementation services
Managed Services for MS D365 On-Prem or Cloud
Advisory and Consultancy on CRM Selection
Upgrade and Migration
Support and Maintenance

Case Study

Microsoft Dynamics 365 CRM

Customers in a variety of industries have trusted Korcomptenz to recommend and deploy best-in-class, fully integrated sales and service solutions using Microsoft Dynamics 365 CRM….

Read More →