Modernizing platforms and optimizing technology solutions for a fashion house
See how Korcomptenz helped a leading fashion brand fuel their growth with enterprise level infrastructure managed services.
Modernizing platforms and optimizing technology solutions for a fashion house
See how Korcomptenz helped a leading fashion brand fuel their growth with enterprise level infrastructure managed services.
Industry
Ecommerce
HQ
New York,
United States
Size of the company
Enterprise
Type of Solution
Enterprise Infrastructure Support Services
The client is a large American fashion house and household name with multiple stores and global offices across US and China, and a headquarters in New York City. The client was vulnerable to malware and ransomware assaults because they had no comprehensive approach to changing IT management requirements, or a threat prevent program.
They were also faced with a number of operational issues resulting from their outdated IT systems that affected their associates experience and productivity. The overall objective was:
To provide fully managed desktop, server support, and related infrastructure services via a properly staffed help desk and critical technology tools such as a ticketing system, remote management application, and self-service portal.
Our best practices approach to Infrastructure Management was well received by the customer, who appreciated our proactive assistance and updates as well as improving their cybersecurity to prevent ransomware threats.
Following were some of the key contributions made by the Korcomptenz IT Managed Services team.
Help Desk Architecture + Service Delivery Model re-engineered for always on service to make sure applications and service run 24/7.
Infrastructure monitoring and implementation of a remote monitoring and management tool and Self-Service Portal Implementation (came very handy during the pandemic).
Korcomptenz team performed license requirement evaluation that helped the customer to scale down on their software and applications licenses.
Migrated from Private Data Center to Azure and included services of Azure migration, Azure application development, Azure Managed Cloud services, Azure security, governance, and compliance.
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