Project Description

About FAF

F.A.F. Incorporated provides quality jewellery, fashion accessories, and novelty items to retailers worldwide.

Founded in 1975, F.A.F. successfully navigated the changing global market to become a worldwide force in manufacturing, design, customer service, and delivery of trend-right merchandise. F.A.F. serves the needs of their customers with efficiency and excellence, and has been recognized with awards for outstanding performance by many of their retail partners.

F.A.F. supplies key retailers worldwide in all market segments including mass, department, dollar, drug, and specialty retailers.

From its 70,000 square foot facility in Greenville, RI and 40,000 square foot facility in Qingdao, China, F.A.F. produces, distributes, picks, and ships over 100 million pieces per year. With a team of outstanding executives and staff of over 400 worldwide, F.A.F. can offer a full-service design, production, and delivery system to your company.

Challenges

FAF had implemented Microsoft Dynamics AX & had lot of customizations and new requirements that needed to be added to their current process.

FAF did not get adequate
support from their existing
vendor for AX support.

The time & money spend was
high for normal
customizations & issues.

It affected FAF’s day to day
business process and became
very critical for them to address.

Solutions

  • Operations & Production support

  • Windows administration

  • Database Administration

  • Network administration

  • Backup & Disaster Recovery

Results

Quickly understood their environment,
rescued and stabilized their AX environment.

Efficiently supported a growing, global
manufacturing and distribution business.

Addressed customer needs promptly
and cost-effectively.

Generated efficiencies throughout
the operation.

Reduced Total Cost of Ownership.
Improved Time to Value.

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