Which Microsoft Dynamics NAV/Business Central Support Model is Right For Your Enterprise?

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What does End of Mainstream Support mean for Microsoft Dynamics NAV / Dynamics 365 Business Central?

What NAV Support Model is Right For Your Enterprise?

Ending mainstream support means Microsoft will no longer be enhancing that product. When mainstream support ends, this is what occurs:

Microsoft no longer supplies non-security hotfixes unless you have an extended support agreement, all warranty claims end, Microsoft no longer accepts requests for new features and design changes. This is where an NAV partner like Korcomptenz can make a difference. We offer Microsoft Dynamics NAV / Microsoft Dynamics 365 Business Central partner services to ensure your operations run smoothly at very compelling costs.

Product Releases Mainstream Support Extended Support Options to MS D365 Finance and Operations
Dynamics NAV 4.0
01/12/2010
-NA-
Migrate
Dynamics NAV 2009 R2
01/13/2015
01/14/2020
Migrate or Upgrade
Dynamics NAV 2013 R2.
01/09/2018
01/10/2023
Migrate or Upgrade
Dynamics NAV 2015.
01/14/2020
01/14/2025
Migrate or Upgrade
Dynamics NAV 2016.
04/13/2021
04/14/2026
Migrate or Upgrade
Dynamics NAV 2017
1/11/2022
1/11/2027
Migrate or Upgrade
Dynamics NAV 2018
1/10/2023
1/11/2028
Migrate or Upgrade
Dynamics 365 Business Central on-premises October 2018 (13.X)
4/14/2020
Migrate or Upgrade
Dynamics 365 Business Central on-premises April 2019 (14.X)
10/10/2023
Migrate or Upgrade
Dynamics 365 Business Central on-premises October 2019 (15.X)
4/01/2021
Migrate or Upgrade

Solutions Presented: Microsoft Dynamics NAV / Dynamics 365 Business Central Support Services

For several years, we have leveraged our operations model to deliver world class development and partner support services on Microsoft Dynamics NAV / Dynamics 365 Business Central with pricing packages starting at as low as $39 per hour, for customers across the globe. As a Microsoft Dynamics NAV partner, Our unique methodology has helped our customers realize up to 40% cost savings on their projects compared to traditional approaches.

Need time to make the major Microsoft Dynamics NAV upgrade?

Let Korcomptenz be your Microsoft Dynamics NAV / Dynamics 365 Business Central partner and support your current Microsoft Dynamics NAV / Dynamics 365 Business Central environment irrespective of the version. We provide functional, technical, production support as well as the underlying infrastructure (server maintenance, performance tuning, data analytics, etc.) services for your current Microsoft Dynamics NAV / Dynamics 365 Business Central application. We can also provide upgrade services of your old Navision version to the latest Navision 2016/2017/2018 versions or Dynamics 365 Business Central 2022 release wave 1/wave 2 or 2023 Release Wave 1.

Talk to us about how you may want to

  • Migrate Dynamics NAV4.0/2009 R2/2013 R2 customers
  • Upgrade Dynamics NAV 2015/16 to 2018 or MS Dynamics 365 BC or F&O reimplementation
  • Dynamics NAV 2016/18 to MS Dynamics 365 BC
  • Dynamics NAV performance tuning
  • Deploying an add-on to your Microsoft Dynamics NAV
  • Integrations other Enterprise applications or legacy applications
Why Upgrade Version
  • Upgrade Dynamics 365 Business Central 14 to Dynamics 365 Business Central Business Central 2022 release wave 1/wave 2 or 2023 Release Wave 1

The Top 5 reasons for an upgrade to Microsoft Dynamics NAV 2018 / Business Central versions 20/21/22

Many customers on older versions move forward with support and customizations from a Microsoft Dynamics NAV / Dynamics 365 Business Central partner, but an upgrade is going to be a requirement at some point and there are some real benefits to moving ahead quickly. Here are some reasons why you need to upgrade with the support of a Microsoft Dynamics NAV / Dynamics 365 Business Central partner like Korcomptenz.

  • Additional licenses purchase for NAV versions not possible
  • Enterprises using versions before 2013 may need to completely migrate/upgrade, those using 2013 or later might be able to upgrade-in-place
  • The latest version of Microsoft Dynamics NAV comes with more capabilities including Office 365 and Power BI integration, you can seamlessly access information instead of toggling between applications
  • Complex customizations could be obsolete, replace them with native Microsoft features that will run more seamlessly and improve stability

Our Engagement Models for Microsoft Dynamics NAV / Dynamics 365 Business Central Services

We have experienced, certified MS Dynamics NAV / Dynamics 365 Business Central professionals across functional, technical, and administration needs. These resources are under one roof and are ready to assist you with Implementations, Upgrades, Development, Customizations, Enhancements, Integration with CRM, SharePoint or any LOB systems. We also provide 24/7 support to your Microsoft Dynamics NAV / Dynamics 365 Business Central ecosystem and help you solve technical and functional issues, with a flexible SLA that meets your specific business needs.

Support Model Engagement Model Client Offerings Purchase Notes
Ad- Hoc Support
No Commitment
  • Ad-hoc support with access to experienced technical and functional Support teams.
  • Support team addresses the tickets in the order received.
  • Work done primarily by remote teams with adjustable working hours scheduled based on the client’s time zone.
Starts with a minimum package of 20 hours
  • This is an ad-hoc one-time requirement for fixing issues or making a small enhancement, report changes etc
Annual Contract
Monthly commitment
  • Minimum hours required to be committed per month
  • Roll over your unused hours to the following month within the same quarter
  • Access to experienced technical and functional Support teams
  • Streamlined Support with Ticketing System
  • With Adjustable working hours based on Clients time zone
  • Project Coordinator assigned and Weekly Project Report provided.
Starts with 40 hours per month commitment
  • This is ongoing support for clients who have requests and issues throughout the year such as changes to reports, configurations, minor customizations, data issues, training needs etc.
  • Dedicated resources assigned to customers.
Annual Contract
Annual commitment
  • Package of Bulk hours purchased upfront
  • Access to experienced technical and functional Support teams
  • Streamlined Support with Ticketing System
  • Adjustable working hours based on Clients time zone
  • Weekly Project Report
  • Project Coordinator assigned
Minimum Package – 200 hours
  • Typically used by clients for smaller projects or a bunch of projects e.g. for upgrades, customization and configuration, building and integrating addons
    		•
    Application Management Support
    Dedicated Support Team
    • Dedicated Team allocated to handle all the support requirements
    • Customer chooses the resources
    • Access to experiences technical and functional Support teams
    • Knowledge Management Portals, Ticketing Systems available part of the engagement
    • Dedicated Coordinator works as a SPOC
    • Time and Material Engagement
    • SLA defined by Clients
    • Weekly/ Monthly Project Review.
    Onsite and Offshore blended rate
    • Used for larger multi-site, multi country and complex implementations where knowledge retention of the customer business is important
    • SLA driven engagement
    Technologies we support
    Microsoft Dynamics 365 F& O
    Older versions of AX / NAV / MSCRM
    Business Central
    Microsoft Dynamics 365 CE
    Our Current model helps
    Large Enterprises (1 Bn +)
    Medium Enterprises (50 – 1 Bn)
    Mid-size Business (25 – 50 Mn)
    Small business

    KORCOMPTENZ is a Microsoft Dynamics NAV / Dynamics 365 Business Central Solutions Partner headquartered in New Jersey with extensive experience improving business outcomes for our customers. As a Microsoft Dynamics NAV partner, we leverage end-to-end solutions involving the ongoing convergence of ERP, Azure Cloud, Analytics, Artificial Intelligence, and IoT. We specialize in the Microsoft Dynamics 365 range of products such as Dynamics 365 Business Central, Dynamics 365 Finance and Operations, and Dynamics 365 CRM. Request a consultation today!

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