Project Description
About our Clients
KORCOMPTENZ’s ecommerce and retail customers come from a range of verticals and specialties including B2C and B2B brands. We’ve done successful deployments for everything from fashion to outdoor lifestyles and building products, all with a focus on solving business challenges and providing competitive advantage.
Challenges
Solutions
Results
Measurable Business Benefits
Business Management
- Integrated ordering, pick, pack, and ship with improved performance from point of sale to warehouse processes
- Improved vendor management processes and controls for faster, more accurate replenishment
- Full visiblity to all financials and business processes from a single system
Sales
- More accurate inventory and pricing across the retail store, web, and marketplace channels
- Faster time to market across all channels for new products
- Improved analytics and forecasting
- True omnichannel sales management with all orders regardless of location managed in a single platform
Customer Service
- Customer service representatives have access to full customer information directly from the ERP for enhanced resolution times and higher satisfaction
- The service desk is integrated across web, phone, email, and chat for true omnichannel customer supported
- Service level agreements and detailed analytics are enforced and available to plan staffing and improvements
Innovation Spotlight: Warehouse Mobile App
One of the end customers required significant improvements in their warehouse pick, pack, and ship process. The overall need was to process orders twice as fast. KORCOMPTENZ created a customized mobile app integrated with Microsoft Dynamics ERP. Warehouse employees wear the app on their wrists and use a key-ring barcode scanner to more accurately and quickly process orders.