Salesforce redefines patient care for medical device company.
Korcomptenz helps a MedTech giant thrive in healthcare transformation.
Quick Solutions Overview
About the Company
Our client is the largest independent specialized provider of non-invasive ventilation (NIV) in the US home respiratory health care industry. They are committed to leveraging cutting-edge technology and equipment to improve the quality of life for patients suffering from respiratory ailments such as COPD and Chronic Respiratory Failure.
The Challenges
The client, a prominent medical device manufacturer, faced significant hurdles in leveraging Salesforce effectively across their numerous business divisions. Challenges included limited utilization of Salesforce capabilities, data integrity issues, insufficient reporting functionalities, and a lack of data integration with other systems. Additionally, the complexity of their sales process, involving multiple stakeholders and insurance contracts across various states, posed further complications.
The Solutions
Korcomptenz, renowned for its Salesforce expertise and agile development approach, collaborated closely with the client to address their challenges. Key Salesforce solutions included upgrading to Salesforce Lightning, implementing custom roles and profiles for data integrity, integrating external data sources, and enhancing visibility through improved reporting functionalities. A phased approach was adopted, focusing initially on improving Salesforce usage for sales representatives and subsequently addressing insurance contracting processes.
The Benefits
The collaborative efforts resulted in significant benefits for the client. Within a short span, Salesforce was successfully reintroduced to sales representatives, enabling streamlined sales processes and improved productivity. Integration of external data sources and enhanced reporting capabilities empowered management to make informed decisions. Moreover, the contracting process with insurance carriers was efficiently managed through Salesforce, ensuring timely renewals and maximizing coverage.
Case Study – Medical Device Company: Outcomes