Case Study: Retail

Breaking System Silos to Scale Retail and Customer Insights

Retail leader achieves 40% online sales growth with unified data and smarter

Tech Stack

Microsoft Dynamics 365

HQ

United States

Solution

Enterprise Applications

Tech Stack

Microsoft Dynamics 365

About the Client

Our client is a U.S.-based specialty retailer and marketing company operating multiple online stores and physical locations, offering outdoor products to customers worldwide. With a strong presence in the sporting goods category, the company ships 90,000+ products from 800 premium brands to over 200 countries.

The Challenges

  • Legacy systems hindered order automation and inventory management.
  • Disparate payment methods across channels disrupted the customer experience.
  • Siloed data limited visibility into customer behavior and insights.

The Solutions

  • Implemented Dynamics 365 Finance & Operations to streamline end-to-end order processing.
  • Deployed Dynamics 365 Customer Engagement to centralize and unify customer data.
  • Enabled Advanced Warehouse Management for improved inventory visibility and control.

The Benefits

  • Accelerated business growth and improved customer satisfaction.
  • Automated processes enhanced order accuracy, inventory control, and shipping speed.
  • Unified customer data enabled personalized engagement and data-driven decisions.

HQ

United States

Service

Enterprise Applications

Technology

Microsoft Dynamics 365

What the Client Said

“Partnering with Korcomptenz helped us modernize core systems and unlock real-time visibility across orders, inventory, and customer engagement. The results were immediate—a 40% increase in online sales and a significantly better experience for our customers and teams alike.”

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