Case Study: Healthcare
Orthopedic Cloud-based application for better patient experience and care
Korcomptenz combined UX, AI, and clinical accuracy in one scalable solution.
About the Client
A leading U.S. healthcare provider offering comprehensive orthopedic, joint, and spine care through both surgical and non-surgical treatments. Their multidisciplinary approach focuses on restoring mobility, reducing pain, and enhancing quality of life through advanced medical techniques and patient-centered rehabilitation programs.
The Challenges
- Outdated survey systemlacked scalability and modern security compliance
- No admin console to manage or verify survey data before Data Warehouse integration
- Continued use of Salesforce Classic limited flexibility and functionality
- Every survey or text update required developer intervention
- Data reporting, cleanup, and extraction were dependent on custom development
- Legacy codebase and outdated database posed significant security risks
- Locally hosted infrastructure required ongoing maintenance and was difficult to scale
- Organizational hesitation around cloud adoption due to security concerns demanded a compliant hybrid approach
The Solutions
- Developed a modern, cloud-based survey application with robust admin console for survey management
- Conducted detailed analysis of required survey types and data cleansing processes
- Built agile, phased development cycle to deploy backend, survey logic, and user access in stages
- Enabled expert validation of medically accurate surveys before integrating ETL and data extraction
- Integrated with Azure Directory SSO for secure, streamlined user and patient access management
- Implemented a hybrid hosting model: front end on Azure, SQL database retained in-house for compliance
- Ensured the platform supported standardized and validated medical survey types for accurate insights
The Benefits
- Launched successfully after comprehensive User Acceptance Testing
- Delivered an intuitive survey experience for patients with improved design and validation
- Empowered administrators with enhanced data control and streamlined workflows
- Eliminated reliance on manual data editing and extraction via a robust admin console
- Reduced burden on IT through automation and simplified maintenance
- Improved application performance and stability with Azure cloud hosting
- Lowered infrastructure costs by eliminating dependency on legacy, on-premise systems
What the Client Said
“Korcomptenz delivered exactly what we needed—a secure, scalable, and user-friendly survey platform. Their strategic approach modernized our infrastructure, empowered our staff, and enhanced the patient experience. What once required developer intervention is now fully manageable by our team. A truly transformative solution.”