Case Study: Manufacturing
Smarter Claims Start with Scalable, Cloud-Based Innovation
Cloud-based workflows cut manual effort—delivering $383K in savings and up to $1.5M in additional value.
About the Client
The largest manufacturer of flooring products in the world
The Challenges
- Outdated programming language and database structures made the application incredibly difficult to maintain.
- Limited number of resources specializing in the software stack resulted in challenges filling staffing needs.
- Monolithic architecture resulted in a poor performance, increased downtime, and struggles to keep pace with the needs of the business users.
- Poor user experience and limited automation capabilities resulted in a substantial increase in time to complete each transaction, plus the potential for error throughout the process.
The Solutions
Wireframes & Prototypes
- Comprehensive wireframes and interactive clickthrough prototypes for all key screens and functionalities.
- Supporting workflow diagrams for visual clarity.
- Detailed documentation and use cases for all new features.
- Business cases, workflows, and diagrams provided as needed.
- Thorough documentation of existing use cases to ensure continuity.
- Database schemas covering thousands of datapoints, parameters, and variables.
- Cloud-based, decoupled architecture with orchestration and DevOps integration.
- Embedded calculations for real-time decision-making.
- Integrated workflows and processes across cross-functional teams.
- Customizable claim queues and dashboards tailored to team needs.
- “Next Best Action” and other algorithms to enhance accuracy.
- Consolidated notes and audit trails with both list and timeline views.
- Support for multiple claim uploads and consistent notification framework.
The Benefits
Significant Time Savings
- Minimum of 45 minutes saved per associate daily.
- Estimated annual savings of $380K+ with $1.5 M additional potential savings.
- Potential for additional time savings of 1–3 hours per associate as system adoption scales.
- Designed for performance, scalability, stability, security, agility, and interoperability.
- Enables team members beyond financial services to gain a holistic, enterprise view of claims.
- Faster, more accurate, and consistent claims processing.
- Streamlined workflows enhance overall customer satisfaction and responsiveness.
What the Client Said
“This transformation delivered exactly what we needed—speed, accuracy, and real ROI. Our teams now complete tasks faster, with fewer errors, and the $380K+ savings speaks for itself. It’s a game-changer for how we manage claims.”