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About the Client
The largest manufacturer of flooring products in the world
The Challenges
- Outdated programming language and database structures made the application incredibly difficult to maintain.
- Limited number of resources specializing in the software stack resulted in challenges filling staffing needs.
- Monolithic architecture resulted in a poor performance, increased downtime, and struggles to keep pace with the needs of the business users.
- Poor user experience and limited automation capabilities resulted in a substantial increase in time to complete each transaction, plus the potential for error throughout the process.
The Solutions
Wireframes & Prototypes
- Comprehensive wireframes and interactive clickthrough prototypes for all key screens and functionalities.
- Supporting workflow diagrams for visual clarity.
Documentation & Use Cases
- Detailed documentation and use cases for all new features.
- Business cases, workflows, and diagrams provided as needed.
- Thorough documentation of existing use cases to ensure continuity.
- Database schemas covering thousands of datapoints, parameters, and variables.
Technology Architecture
- Cloud-based, decoupled architecture with orchestration and DevOps integration.
Advanced Functionalities
- Embedded calculations for real-time decision-making.
- Integrated workflows and processes across cross-functional teams.
- Customizable claim queues and dashboards tailored to team needs.
- "Next Best Action" and other algorithms to enhance accuracy.
- Consolidated notes and audit trails with both list and timeline views.
- Support for multiple claim uploads and consistent notification framework.
The Benefits
Significant Time Savings
- Minimum of 45 minutes saved per associate daily.
- Estimated annual savings of $380K+ with $1.5 M additional potential savings.
- Potential for additional time savings of 1–3 hours per associate as system adoption scales.
Modern Technology Architecture
- Designed for performance, scalability, stability, security, agility, and interoperability.
Enterprise-Wide Accessibility
- Enables team members beyond financial services to gain a holistic, enterprise view of claims.
Improved Customer Experience
- Faster, more accurate, and consistent claims processing.
- Streamlined workflows enhance overall customer satisfaction and responsiveness.
