Case Study: Retail & Fashion
Solving Disruptions, Rebuilding Loyalty in Global Fashion Retail
Robust ERP support and maintenance strategy resulted in a 400% reduction in overall MRP run time.
About the Client
Our client is a prominent retail and fashion accessory enterprise with a global presence of over 100 stores.
The Challenges
- System Performance Issues: The client experienced significant system slowdowns, affecting overall operational efficiency.
- Distribution Center Inefficiencies: Operational disruptions in distribution centers led to delays and reduced productivity.
- Complex MRP Runtime Problems: The Material Requirements Planning (MRP) processes were time-consuming and complex, hindering timely decision-making.
- Legacy System Integration Challenges: Aligning outdated legacy systems with Microsoft Dynamics 365 (D365) posed significant integration hurdles.
- Production Scheduling Difficulties: Enhancing and streamlining production scheduling processes was a critical obstacle.
- Operational Disruptions Impacting Customer Satisfaction: The cumulative effect of these challenges led to disrupted operations, adversely affecting customer satisfaction and necessitating expert intervention.
The Solutions
- Deployment of Specialized Dynamics 365 F&O Team: Korcomptenz assembled an experienced team specializing in Microsoft Dynamics 365 Finance & Operations for the fashion and retail sector, utilizing a right-shoring approach and leveraging over two decades of expertise as a Microsoft Solutions Partner.
- Enhanced ERP Support and Maintenance: System performance was significantly improved through robust ERP support, maintenance strategies, and effective indexing techniques.
- Advanced Warehouse Management Implementation: Leveraged Advanced Warehouse Management features to optimize replenishment processes and refine location directives, enhancing overall warehouse efficiency.
- MRP Runtime Optimization: Achieved a 400% reduction in Material Requirements Planning (MRP) runtime, facilitating more efficient production planning.
- MES and D365 Synchronization: Integrated Manufacturing Execution Systems (MES) with Dynamics 365, eliminating manual data entries and improving inventory accuracy.
- Streamlined Production Scheduling: Improved production scheduling processes, resulting in a 150% reduction in import times and enhanced operational efficiency.
The Benefits
- Comprehensive Functional and Technical Expertise: Provided specialized support across Finance, Trade & Logistics, and Advanced Warehouse Management modules.
- Enhanced AX System Performance: Improved system efficiency through proactive maintenance, effective indexing, and strategic server reallocation.
- Advanced Inventory Management: Implemented minimum/maximum replenishment strategies and optimized location directives to streamline inventory control and shipping operations.
What the Client Said
“Korcomptenz brought the right mix of expertise and precision we needed. Their deep knowledge of Dynamics 365 and warehouse operations helped us cut MRP runtimes by 400%, streamline production scheduling, and restore customer satisfaction across our global retail operations. A truly transformative partnership.”