Case Study: Optical Equipment Manufacturing
Unifying ERP to Power Global Supply Chain & Finance
From 27 systems to one platform—enabling automation, real-time reporting, and cross-border business agility.
About the Client
Our client is a global leader in photonics, designing and manufacturing advanced optical and imaging technologies for research, life sciences, and industrial applications. With a presence in over 20 countries, our client empowers innovation at the cutting edge of light-based science.
The Challenges
- Gaps in manufacturing and supply chain processes.
- Complex warehouse operations.
- Integration challenges with major carriers such as FedEx and UPS.
- Unresolved finance and integration issues.
- Poor system performance.
- Struggle with establishing a multi-country, multi-entity, and multi-business model.
The Solutions
- Comprehensive ERP Transition: Upgraded from basic support to a full Microsoft Dynamics 365 Finance & Operations ERP, encompassing process analysis, pain point identification, and optimization across supply chain, finance, manufacturing, warehousing, and carrier integrations, culminating in a successful go-live.
- Tailored Customizations and Collaboration: Provided bespoke recommendations and custom code solutions, collaborated closely with the client’s team, addressed performance issues with Independent Software Vendor (ISV) partners, and ensured smooth transition with on-site support during the go-live phase.
- Unified Platform Implementation: Deployed a customized Microsoft Dynamics 365 F&O ERP solution that optimized warehousing, manufacturing, and finance operations, achieved seamless business process integration, and established a unified platform leveraging emerging technologies to address key business challenges.
Key Benefits
- Streamlined Integration Management: Provided comprehensive support for integration processes, ensuring seamless connectivity across systems.
- Efficient DevOps and ADO Management: Implemented effective sprint planning and deliverable coordination, enhancing project execution and alignment.
- Supply Chain Optimization: Resolved numerous bugs in supply chain modules, focusing on distribution and carrier integration to improve operational efficiency.
- Enhanced Production Code: Optimized production code within the supply chain, leading to improved system performance and reliability.
- Automation for Peak Performance: Automated key areas of the system, resulting in increased efficiency and reduced manual intervention.
What the customer said
“Korcomptenz delivered exactly what we needed—seamless ERP integration, optimized supply chain performance, and real-time visibility across our global operations. Their tailored approach helped us eliminate system silos and accelerate decision-making at every level.”