This plan encompasses comprehensive management of your Microsoft Dynamics 365 ERP ecosystem and associated technologies, including but not limited to Power Apps, Power BI, as well as SQL Server.

Service	Silver	Gold	Platinum
Helpdesk Access	Yes	Yes	Yes
Release Management and Code Review	2/Month	4/month	unlimited
LCS, DevOps & Code Management	Yes	Yes	Yes
Management Reporter	Yes	Yes	Yes
User Management and Administration	Yes	Yes	Yes
Application Updates (Cloud only)*****	Yes	Yes	Yes
Advisory Hours (Solution Architect)	Advisory Hours (Solution Architect)	Add-on	Yes
Security Review	Yearly	Yearly	Yearly
Unused Hours Carry Over***	No	Yes	Yes
Account Manager****	Shared	Yes	Yes
D365 On-Premises Instance Support	Add-on	Yes	Yes
Helpdesk Admin Access	Add-on	Yes (1 User)	Yes (1 User)
Enhancements (up to 40 hours)**	Add-on	Add-on	Yes
Power BI Support (up to 40 hours)**	Add-on	Add-on	Yes
Power Platform Support (up to 40 hours)**	Add-on	Add-on	Yes

Note
*Admin user access is available for purchase at an additional cost.

** Enhancements, Power BI Developments, and Power Platform initiatives in Silver & Gold tiers are treated as separate projects (Change Requests) and cannot be included in the support package.

*** The Platinum Package allows for the carryover of unused hours to the following month, which must be utilized within 2 quarters. The Gold Package permits the carryover of unused hours to the next month, to be consumed within a quarter.

**** Dedicated Account Manager service is exclusive to Gold & Platinum packages.

***** On-premise instance support is provided solely in Gold and Platinum packages