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Transform Sales & Service Operations with Agentforce
Empower your sales and customer service team and revolutionize client interactions with Agentforce by Salesforce. This AI-driven solution seamlessly integrates omnichannel support, intelligent case routing, and real-time analytics to streamline operations and deliver exceptional customer experiences. Designed to meet evolving expectations, Agentforce enhances productivity, reduces costs, and scales effortlessly to match your business needs. Discover the unified platform that transforms sales and customer service into a competitive advantage.
Why Choose Agentforce?
Designed to operate autonomously, an Agentforce agent delivers constant, specialized support to employees or customers, using its business knowledge to carry out tasks aligned with its specific role.
Role
What roles do these omnichannel agents perform?
Data
What can they access?
Actions
What are their capabilities?
Guardrails
Agent's do's and don'ts
Channels
Where do they work?
Overview of Agentforce Capabilities
Multi-channel Engagement
Manage customer interactions effortlessly across chat, email, phone, and social media, all in one place.
AI-Powered Case Routing
Automatically route cases based on agent expertise and complexity, ensuring faster resolutions.
Real-Time Sentiment Analysis
Gain insights into customer emotions and proactively address concerns for improved engagement.
Automated Workflows
Reduce manual tasks and streamline processes with workflow automation.
Dynamic Knowledge Base
Get end-of-life support for this suite, formerly known as Axapta, to keep your enterprise running smoothly, from finance to marketing.
Dynamics NAV Support
Save up to 40% by using our Dynamics NAV support and maintenance model and ensure your NAV application operates well.
Scalability & Flexibility
Effortlessly scale and adjust as your team and business needs evolve.
How Does Agentforce Deliver Value to Our Clients?
Built to Integrate with Salesforce Tools
Sales Cloud Alignment
Share valuable customer insights with sales teams to uncover upsell opportunities
Service Cloud Integration
Effortlessly manage and track customer support cases to enhance service delivery.
Marketing Cloud Synergy
Streamline and coordinate customer engagement campaigns for better targeting and results.
Tableau Integration
Access real-time analytics and performance data to make informed decisions.
Einstein AI
Utilize predictive AI models to anticipate and address customer needs proactively.
MuleSoft
Seamlessly connect external systems to improve workflows and data sharing
How Does Agentforce Deliver Value to Our Clients?
Native Salesforce Integration
Agentforce operates without any third-party dependencies, ensuring seamless workflows within the Salesforce ecosystem.
AI and Predictive Insights
Agentforce operates without any third-party dependencies, ensuring seamless workflows within the Salesforce ecosystem.
Scalability
Designed to scale, Agentforce can handle teams of any size and complex workflows, adapting to growing business needs.
Customization
Tailor workflows and dashboards to suit specific client needs, ensuring a personalized experience.
Future-Ready
With regular updates and AI advancements from Salesforce, Agentforce is always evolving to stay ahead of industry trends
Agentforce: Pre-Built Capabilities, Streamlined Operations
01
Agentforce Service Agent
The Agentforce Service Agent uses AI assistance to resolve customer cases quickly and efficiently.
02
Agentforce SDR
The Agentforce SDR (Sales Development Representative) automates lead nurturing and follow-ups to enhance sales processes
03
Agentforce Sales Coach
The Agentforce Sales Coach offers personalized coaching to sales representatives, helping them improve performance
04
Agentforce Personal Shopper
The Agentforce Personal Shopper elevates e-commerce experience by providing tailored product recommendations.
