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What Dynamics 365 CRM Implementation and Support Model is Right for Your Enterprise?
Ending mainstream support for a product means Microsoft will no longer be providing any updates or technical support. When mainstream support ends, Microsoft no longer supplies non-security hotfixes unless you have an extended support agreement, warranty claims are no longer accepted, and no feature or design changes are available. In short, the product becomes entirely your responsibility unless you have a special relationship with Microsoft.
This is where Korcomptenz, a Microsoft Dynamics CRM partner, can help. We offer a wide range of Dynamics 365 Customer Engagement Implementation Services to either upgrade you to a supported version of the platform or help you manage your software after it reaches end of life. The following table provides information on when you can expect mainstream support to end for older versions of Microsoft Dynamics CE including on-premise editions.
| Product Releases | Mainstream Support | Extended Support | Options to Dynamics 365 CRM |
|---|---|---|---|
| Dynamics CRM 4.0 | 4/9/2013 | 4/10/2018 | Migrate |
| Dynamics CRM 2011 | 7/12/2016 | 7/13/2021 | Migrate |
| Dynamics CRM 2013 | 1/8/2019 | 1/9/2024 | Migrate or Upgrade |
| Dynamics CRM 2015 | 1/14/2020 | 1/14/2025 | Migrate or Upgrade |
| Dynamics 365 Customer Engagement | 1/12/2027 | 1/9/2029 | Migrate or Upgrade |
Exploring Our Microsoft Dynamics 365 Customer Engagement Support Services
If you are interested in comprehensive services across consulting, customization (basic or advanced), migrations or upgrades, integrations or customer engagement support services including analytics and reports, Korcomptenz is a Microsoft Gold Partner with experience across all versions of the Microsoft Dynamics CRM platform. We provide functional, technical, production, and infrastructure support services for your current Microsoft Dynamics 365 Customer Engagement application. This includes:
- Technical and functional consultants to support your ongoing projects
- Technical and functional consultants for any Tier 1 and up support needs
- Server maintenance and performance tuning
- Upgrades to Microsoft Dynamics 365 Customer Engagement.
Are You Ready to Upgrade to Microsoft Dynamics 365 Customer Engagement?
Better customer engagement is key to your sales, service, and marketing success. Successful organizations understand how to combine fundamental strategies and data-driven insights with traditional techniques for more personable and profitable customer relationships.
If you have not experienced Microsoft Dynamics 365 CE in action, the difference with your prior version is likely to be dramatic. The latest version features a new, unified interface, more advanced features, and even integrated Artificial Intelligence that provide important insights to your users. Here are a few of the new features:
- Dynamics 365 Sales Insights in Dynamics 365 Sales Module
- Dynamics 365 Customer Insights in Dynamics 365 Customer Service Module
- Dynamics 365 Market Insights in Dynamics 365 Marketing Module
- Connected Field Service in Dynamics 365 Field Service Module
- Microsoft Power Platform
- LinkedIn Integration, AI, and Machine Learning
Exploring the Modules of Dynamics 365 Customer Engagement
Microsoft Dynamics 365 Customer Engagement is available with a wide variety of modules depending on your unique needs. These include key applications for:
- Dynamics 365 Sales
- Dynamics 365 Marketing
- Dynamics 365 Project Operations
- Dynamics 365 Field Service
- Dynamics 365 Customer Service
Understanding Korcomptenz’ Engagement Models
As a leading Microsoft Dynamics 365 Customer Engagement implementation and support partner, we have experienced, certified Microsoft Dynamics 365 Functional Consultants, Technical Consultants, and Administrators, who are ready to assist you with a variety of offerings including implementations, upgrades, development, customizations, enhancements, and integrations with other Microsoft software such as SharePoint or third-party platforms.
We can also provide 24/7 production and technical support governed by flexible SLAs aligned to your specific needs. Customers looking to move to the latest Microsoft Dynamics 365 range of products such as Business Central, Dynamics 365 Finance and Supply Chain Management and Dynamics 365 Customer Engagement for Enterprise, can experience a smooth transition at a very compelling price point by partnering with Korcomptenz.
| Support Model | Engagement Model | Client Offerings | Purchase | Notes |
|---|---|---|---|---|
| On-Demand Support | No Commitment |
| Starts with a minimum package of 20 hours |
|
| Annual Contract | Monthly commitment |
| Starts with 40 hours per month commitment |
|
| Annual Contract | Annual commitment |
| Minimum Package – 200 hours |
|
| Application Management Support | Dedicated Support Team |
| Onsite and Offshore blended rate |
|
| Technologies we support | Microsoft Dynamics 365 F& O | Older versions of AX / NAV / MSCRM | Business Central | Microsoft Dynamics 365 CE |
| Our Current model helps | Large Enterprises (1 Bn +) | Medium Enterprises (50 – 1 Bn) | Mid-size Business (25 – 50 Mn) | Small business |
KORCOMPTENZ is a Microsoft Dynamics Customer Engagement Partner headquartered in New Jersey with 19+ years of experience improving business outcomes for our customers. We leverage end-to-end solutions involving the ongoing convergence of ERP, Azure Cloud, Analytics, Artificial Intelligence, and IoT. We specialize in the Microsoft Dynamics 365 range of products such as Dynamics 365 Business Central, Dynamics 365 Finance and Supply Chain Management, and Dynamics 365 Customer Engagement. Request a consultation today.
ERP modernization creates the most value when it turns complexity into speed, visibility, and control. Discover how Korcomptenz transformed a Canadian non-profit’s CRM with Dynamics 365 CE and Marketing Hub—integrating campaigns, events, and analytics for more trackable engagement.
