How a Century-Old Seafood Brand Achieved 24/7 Operational Efficiency with Dynamics 365

The client is a century-old American seafood company renowned for its premium canned fish products. Over the years, it has evolved into a nationally recognized brand, offering a diverse range of canned seafood including sardines, mackerel, anchovies, kippers, and innovative products.

• Fragmented Systems: The client relied on disjointed infrastructure, finance tools, and reporting systems, leading to operational inefficiencies.
• Legacy Software Transition Issues: Moving from Microsoft AX 2012 R3 to Dynamics 365 posed technical difficulties, worsened by a lack of effective vendor support.
• Unreliable Uptime: Inconsistent IT support led to frequent downtime, disrupting critical business functions.
• Security Gaps: Weak enforcement of security protocols and lack of proactive system maintenance left the infrastructure vulnerable.
• Siloed Data Sources: The absence of centralized reporting and analytics made it difficult for teams to make informed, real-time decisions.

• Full-Service Infrastructure Management: Maintaining and supporting the client’s infrastructure, ensuring round-the-clock stability.
• 24/7 Dynamics 365 Support: Continuous support was provided for Microsoft Dynamics Finance and Supply Chain Management, minimizing downtime and speeding up issue resolution.
• Cloud License & Application Oversight: Managed the client’s Microsoft 365 and Dynamics 365 licensing and admin tasks, reducing overhead and confusion.
• Power BI Reporting Implementation: Transformed seven years of legacy data into live Power BI dashboards, enabling accessible, real-time analytics.
• Strengthened Security Protocols: Introduced multi-layered security measures including firewall audits, patch updates, and routine system checks, doubling the client's overall security effectiveness.

• Operational Efficiency: Streamlined processes led to faster order processing and reduced operational costs.
• Data Accuracy: Real-time synchronization minimized errors, ensuring accurate inventory and order information.
• Enhanced Customer Satisfaction: Improved order accuracy and faster delivery times boosted customer trust and loyalty.
• Scalability: The integrated system supported business growth without compromising performance.
• Competitive Advantage: The seamless integration positioned the client ahead of competitors by offering a superior customer experience