Case Study: Food & Beverage
How a Century-Old Seafood Brand Achieved 24/7 Operational Efficiency with Dynamics 365
We help client transition to a unified Dynamics 365 environment, enhancing claims management and streamlining operations.
About the Client
The client is a century-old American seafood company renowned for its premium canned fish products. Over the years, it has evolved into a nationally recognized brand, offering a diverse range of canned seafood including sardines, mackerel, anchovies, kippers, and innovative products.
The Challenges
- Fragmented Systems: The client relied on disjointed infrastructure, finance tools, and reporting systems, leading to operational inefficiencies.
- Legacy Software Transition Issues: Moving from Microsoft AX 2012 R3 to Dynamics 365 posed technical difficulties, worsened by a lack of effective vendor support.
- Unreliable Uptime: Inconsistent IT support led to frequent downtime, disrupting critical business functions.
- Security Gaps: Weak enforcement of security protocols and lack of proactive system maintenance left the infrastructure vulnerable.
- Siloed Data Sources: The absence of centralized reporting and analytics made it difficult for teams to make informed, real-time decisions.
The Solutions
- Full-Service Infrastructure Management: Maintaining and supporting the client’s infrastructure, ensuring round-the-clock stability.
- 24/7 Dynamics 365 Support: Continuous support was provided for Microsoft Dynamics Finance and Operations, minimizing downtime and speeding up issue resolution.
- Cloud License & Application Oversight: Managed the client’s Microsoft 365 and Dynamics 365 licensing and admin tasks, reducing overhead and confusion.
- Power BI Reporting Implementation: Transformed seven years of legacy data into live Power BI dashboards, enabling accessible, real-time analytics.
- Strengthened Security Protocols: Introduced multi-layered security measures including firewall audits, patch updates, and routine system checks, doubling the client’s overall security effectiveness.
The Benefits
- Operational Efficiency: Streamlined processes led to faster order processing and reduced operational costs.
- Data Accuracy: Real-time synchronization minimized errors, ensuring accurate inventory and order information.
- Enhanced Customer Satisfaction: Improved order accuracy and faster delivery times boosted customer trust and loyalty.
- Scalability: The integrated system supported business growth without compromising performance.
- Competitive Advantage: The seamless integration positioned the client ahead of competitors by offering a superior customer experience
What the Client Said
“Korcomptenz brought stability, intelligence, and scale to our Dynamics 365 environment. Their team proactively maintained infrastructure, enforced advanced security protocols, and introduced BI dashboards that gave us instant visibility into performance. They’ve become a true strategic partner in our digital operations.”
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