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About the Client
The client is the master franchisee for a leading global quickservice restaurant brand operating across western and southern India. With over 350 restaurants (including standalone, drive-thru, mall food courts, delivery, breakfast, dessert kiosks, and McCafés) in more than 50 cities, they serve 200+ million customers annually and employ nearly 11,000 people.
The Challenges
- Fragmented reporting across SAP BI, AWS, and on-prem systems.
- Lack of real-time, unified insights across 300+ stores.
- Incomplete integration with the new Dynamics 365 F&SCM platform.
The Solutions
- Implemented Azure Synapse Analytics and Power BI for centralized reporting.
- Integrated legacy systems and added BYOD architecture for D365 F&SCM.
- Delivered 75+ interactive dashboards and assumed D365 F&SCM support.
The Benefits
- Real-time, predictive insights across operations.
- Unified analytics platform enabling proactive decision-making.
- Improved equipment forecasting, customer behavior tracking, and staff planning.
