Global ERP Development and Support Case Study

Our client is the world’s largest manufacturer of professional dental products and technologies, serving dental professionals across more than 50 countries with innovative solutions, trusted products, and global support.

Managing a global ERP landscape at scale required more than technical support. Our client needed a strategic partner with deep expertise across both SAP and Microsoft Dynamics, along with strong data management, development, and integration capabilities. The environment included hundreds of integrations across enterprise systems such as SAP, JD Edwards, Salesforce, Oracle, Snappy and others. At the same time, the organization needed a global delivery model that could support thousands of ERP users, reduce costs, streamline migrations, and maintain high system availability without disrupting business operations. 

Korcomptenz built and supported a global ERP operating model designed for scale, continuity, and performance.

• Established a global delivery model for efficient onsite and offshore support
• Managed 650+ global integrations across SAP, JD Edwards, Salesforce, Oracle, and other enterprise systems
• Global Rollouts development and data for Americas and Eu Countries  
• Delivered SAP integration development and support for global business applications
• Extracted and prepared master and transaction data from Microsoft Dynamics for loading into SAP S/4HANA
• Provided ongoing Microsoft Dynamics AX, SQL Server, and SAP support across business-critical environments
• Managed 3,000+ global ERP users, including user provisioning, access rights, and governance
• Streamlined code and database migration processes to reduce monthly downtime
• Performed regular SQL Server optimization and system updates to sustain performance and reliability 

The engagement helped the client strengthen ERP performance and continuity across a complex global environment.

• Enabled uninterrupted data exchange across business-critical systems through effective integration management
• Supported 3,000+ ERP users globally with secure, efficient access and rights management
• Reduced operating costs through a global delivery model leveraging US and India-based resources
• Minimized downtime by improving code and database migration efficiency
• Increased system availability and stability for mission-critical applications
• Improved long-term ERP performance through ongoing SQL Server optimization and support
• Created a scalable support model for a global, multi-system ERP environment
• Sustained business continuity through a 14-year engagement built on trust, responsiveness, and technical depth