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Why SAP support needs to move beyond break-fix
Traditional SAP support models are often built around incidents, tickets, and reactive break-fix. But today's SAP environments are more complex — spanning ECC, S/4HANA, cloud and on-premises infrastructure, integrations, extensions, and surrounding business applications.
Organizations need more than fast ticket closure. They need an AMS partner that can stabilize operations, prevent recurring issues, manage changes, improve system and process performance, automate repetitive work, and continuously deliver business value.
Korcomptenz provides a flexible SAP Application Managed Services model that adapts to your platform and operating environment — combining application support, infrastructure management, integrations, automation, governance, and continuous improvement.
For ECC customers, that can also mean taking over and stabilizing the current application and infrastructure landscape while creating a practical path toward future S/4HANA transformation.
21+
of ERP delivery
Accredited
RISE & GROW
Direct CSP
Specialists
Altiaris
SAP AMS for wherever you are today
SAP ECC
Stabilize and support ECC applications, Basis, infrastructure, integrations, security, and change requests while preparing your environment for future S/4HANA transformation.
SAP S/4HANA Public Cloud / GROW
Manage releases, integrations, extensions, security, regression activities, and business-process continuity within SAP’s cloud operating model.
SAP S/4HANA Private Cloud / On-Premises
Support applications, Basis, infrastructure, integrations, releases, security, and performance through one coordinated managed-services model.
The Korcomptenz AMS model
Proactive operations
Identify recurring issues, anomalies, and performance risks before they become business-impacting incidents.
Automation
Use scripts, workflow automation, RPA, and AI-assisted operations to reduce repetitive support effort and accelerate resolution.
Business-aligned SLAs
Measure service performance through availability, response, resolution, and agreed business-process KPIs — not ticket closure alone.
Continuous improvement
Turn recurring issues and improvement opportunities into prioritized optimization initiatives delivered through an agreed cadence.
Measure SAP AMS by improvement and business value
Automation rate
Track how much repetitive support work and known incident patterns are being resolved through automation.
Incident reduction trend
Measure whether recurring incidents and problem patterns are decreasing over time rather than focusing only on the current month's ticket volume.
Business and process KPIs
Track selected operational measures such as period-close performance, fulfilment accuracy, order-cycle performance, or other agreed business-process outcomes.
Continuous-improvement log
Maintain visibility into what was improved, automated, or optimized, when it was delivered, and what operational or business impact it created.
Outcomes you can expect
- Fewer recurring incidents through proactive monitoring, root-cause analysis, and automation.
- Higher operational productivity through faster resolution and reduced manual support effort.
- Lower downtime and greater stability through proactive support, defined SLAs, and operational governance.
- Greater transparency into service performance, improvements, and business outcomes.
- A clearer path to transformation by stabilizing today’s environment while preparing for future SAP modernization.
Scope of our SAP AMS Services
Running SAP ECC today? Keep it stable while preparing for what comes next
Korcomptenz can take over and stabilize SAP ECC applications and infrastructure while reducing operational risk and maintaining business continuity. Gold and Platinum engagements can include complete application and infrastructure takeover while helping prepare your landscape for future S/4HANA transformation.
Why Korcomptenz for SAP Application Managed Services?
Our AMS model combines SAP expertise with application and infrastructure support, automation, transparent governance, and technology-enabled service management to move support beyond reactive ticket resolution.
AI-enabled operations
Use AI for pattern recognition, root-cause analysis, knowledge reuse, predictive insights, and automation opportunities.
Application, infrastructure, and cloud expertise
Manage SAP applications, Basis, infrastructure, cloud, and integrations through one coordinated service model.
SAP expertise from stability to transformation
Support ECC and S/4HANA environments today while preparing for future modernization and transformation.
Transparent, technology-enabled governance
Get clear visibility into incidents, SLAs, service performance, recurring issues, improvement initiatives, and business outcomes through structured workflows, dashboards, and governance.
24x7 service management with ServiceNow
ServiceNow supports ticketing, SLA tracking, knowledge management, escalation, and shared-support workflows. Korcomptenz can also integrate with customer ITSM environments through e-bonding for coordinated service delivery.
Actionable intelligence with Altiaris
Altiaris, Korcomptenz’s enterprise intelligence platform, connects SAP and business data to surface patterns, risks, root-cause indicators, and improvement opportunities through actionable insights and dashboards—helping teams prioritize what needs attention and what to do next.
What level of support do you need?
SAP AMS Capability
Silver
Stabilize
Gold
Optimize
Platinum
Transform
