Case Study: Non-Profit
Discover how we helped a leading charity achieve 99.9% Azure uptime, slash costs by 40%
Our experts fortified the nonprofit’s Azure environment, ensuring near-perfect availability so they can focus on their goals.
About the Client
Our client is a U.S.-based nonprofit operating 10+ centers dedicated to helping families break the cycle of poverty and achieve self-sufficiency. Serving more than 100,000 families annually, they deliver holistic support—financial literacy, job-readiness training, and skills development—to drive lasting economic independence. We’ve partnered for 10+ years, evolving from stabilizing legacy systems and taking over end-to-end IT to becoming their strategic managed IT partner. Today, we ensure operational excellence and scale—keeping their technology modern, secure, compliant, and future-ready.
The Challenges
- Antiquated software and network; low availability; no collaboration tools.
- One overstretched IT resource for all sites; no true servers (powerful desktops instead), poor bandwidth, legacy phone systems.
- Legacy office suite (IBM Lotus Notes) hampered teamwork.
- Weak security posture: no standards for patching, antivirus, or controls.
- No auditable incident history for shelter case management, creating legal exposure.
- No ticketing system and no proactive server/device patching.
- Aging infrastructure nearing end of life.
The Solutions
- End-to-end Managed IT covering all hardware, software, and day-to-day operations.
- Azure-powered modernization with secure, scalable Microsoft cloud solutions.
- Helpdesk portal with ticketing, SLA tracking, and a self-service knowledge base.
- Proactive management plan for PCs, servers, networks, applications, and VoIP.
- Assessment to implementation of systems, best practices, and IT governance frameworks.
The Benefits
- +33% network and device uptime after migrating Exchange 2013 to Microsoft 365, eliminating time-consuming tasks.
- 3× more associates supported with the same IT headcount.
- 12× faster support request turnaround via centralized helpdesk and automation.
- 24/7 hybrid support with on-site presence when needed.
- Compliance + cyber resilience: continuous monitoring/patching to reduce ransomware risk.
- Best-practice operations: standardized, auditable infrastructure management and governance.
What the Client Said
“Our team spans multiple states and platforms. Korcomptenz built a unified Microsoft 365 collaboration environment that works flawlessly across devices and departments. Korcomptenz consistently exceeds expectations. Whether it’s building disaster recovery plans or optimizing our Microsoft licensing, they bring clarity and confidence to complex decisions.”
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