Optimize Your Dynamics 365 ERP Investment: Comprehensive Microsoft Dynamics 365 Support
Korcomptenz, a trusted Microsoft Dynamics partner, offers a range of Managed Dynamics 365 Support Services. We adhere to industry-standard SLAs and response times to optimize your Microsoft Dynamics 365 platform.
From managed services to support, custom development to project management, and training to maintenance, we handle it all. Our support services ensure optimal and efficient operation of your Microsoft Dynamics system, regardless of the product suite or version. Apart from systems administration, we offer expertise in both technical and functional aspects of Microsoft Dynamics. Additionally, we specialize in implementing both Dynamics ERP and CRM solutions.
Choose from our Managed Dynamics 365 ERP and CRM Plan – Silver, Gold, or Platinum based on your business needs. Benefit from high availability, flexibility, and transparency. Extend our plans with additional options as your business needs evolve.
We offer extensive Microsoft Dynamics 365 Managed Services to maximize your organization’s investment in Microsoft technology. Our skilled and dedicated team is proficient in diagnosing, evaluating, and enhancing your Microsoft Dynamics 365 ERP solution.
As your partner for Microsoft Dynamics 365 Support Services, Korcomptenz manages all your Dynamics support needs from start to finish. Whether you require rescue and implementation assistance, upgrade, support, integration assistance, or guidance with new features, we offer comprehensive solutions. Our seasoned Microsoft Dynamics 365 ERP experts provide tailored support whenever you need it.
We specialize in optimizing technology investments and delivering essential support for business success. With us by your side, you can be confident that your Dynamics platform is operating at its best. Here’s how:
Optimize your Microsoft Dynamics 365 solutions with these tips for selecting ERP Managed Services:
As your partner, we assist you in fully leveraging the advantages of your selected Microsoft Dynamics solutions, covering:
Businesses choose us for Dynamics 365 Managed Support because of our expertise in tailoring solutions to their specific requirements. We develop comprehensive business solutions to fuel organizational growth and success.
This plan encompasses comprehensive management of your Microsoft Dynamics 365 ERP ecosystem and associated technologies, including but not limited to Power Apps, Power BI, as well as SQL Server.
| Service | Silver | Gold | Platinum |
|---|---|---|---|
|
Helpdesk Access |
Yes |
Yes |
Yes |
|
Release Management and Code Review |
2/Month |
4/Month |
Unlimited |
|
LCS, DevOps & Code Management |
Yes |
Yes |
Yes |
|
Management Reporter |
Yes |
Yes |
Yes |
|
User Management and Administration |
Yes |
Yes |
Yes |
|
Application Updates (Cloud only)***** |
Yes |
Yes |
Yes |
|
Advisory Hours (Solution Architect) |
Add-on |
Yes |
Yes |
|
Security Review |
Yearly |
Yearly |
Yearly |
|
Unused Hours Carry Over*** |
No |
Yes |
Yes |
|
Account Manager**** |
Shared |
Yes |
Yes |
|
D365 On-Premises Instance Support |
Add-on |
Yes |
Yes |
|
Helpdesk Admin Access |
Add-on* |
Yes (1 User) |
Yes (1 User) |
|
Enhancements (up to 40 hours)** |
Add-on |
Add-on |
Yes |
|
Power BI Support (up to 40 hours)** |
Add-on |
Add-on |
Yes |
|
Power Platform Support (up to 40 hours)** |
Add-On |
Add-On |
Yes |
*Admin user access is available for purchase at an additional cost.
** Enhancements, Power BI Developments, and Power Platform initiatives in Silver & Gold tiers are treated as separate projects (Change Requests) and cannot be included in the support package.
*** The Platinum Package allows for the carryover of unused hours to the following month, which must be utilized within 2 quarters. The Gold Package permits the carryover of unused hours to the next month, to be consumed within a quarter.
**** Dedicated Account Manager service is exclusive to Gold & Platinum packages.
***** On-premise instance support is provided solely in Gold and Platinum packages.
Ending mainstream support for a product means Microsoft will no longer be enhancing that product.
Ending mainstream support means Microsoft will no longer be enhancing that product.
Ending mainstream support for a product means Microsoft will no longer be enhancing that product.
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