Turn Dynamics 365 into Measurable Business Outcomes

Embed Copilot and agentic workflows into real processes so value shows up in your KPIs, not just your roadmap.

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    Our Microsoft Dynamics Practice

    Advisory & Consulting

    Migration & Upgrade

    Implementation

    Rescue, and Reengineering

    Integration & Support

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    Value and Outcomes
    Why Korcomptenz
    Our Point of View
    Copilot, Agents, and Automation
    Business Journeys
    Customer Proof
    Discover Mutual Value

    Korcomptenz: Analyst-Backed Microsoft Partner for Agentic Transformation

    As a Microsoft Solutions Partner recognized by ISG and Forrester, we blend consulting rigor with engineering precision to help enterprises unlock value across business applications, low-code solutions, analytics, and cloud. We design and deliver modern architectures that connect data, digitize processes, and enable AI and agentic experiences—so sales, service, finance, and operations run faster, leaner, and with clearer ROI. And because technology only matters when it moves the numbers that matter, we don’t stop at delivery—we prove the value.

    Customer Speak: How We Drive Auditable ROI

    After years of core modernization, cloud migration, and AI experimentation, the boardroom question has shifted from “What can technology do?” to “Where is the measurable value?”

    Korcomptenz’s Business Value Register (BVR) answers that with structure and proof. For every Microsoft initiative—Business Applications, AI, analytics, or cloud—we tie investments to clear, quantified outcomes across Finance, Supply Chain, Sales, Service, and Operations.

    ROI Video Thumbnail

    Proof in action

    International provider of logistics and life support service

    $629,640 Savings in 3-Years

    Middle Eastern FMCG trader distributing, marketing, and exporting food brands.

    $ 1,283,940 savings in 3 years

    Leading manufacturer and supplier of closed cell foam materials

    $2,50,000 cost savings
    Know more about BVR-led value realization

    Proof in action

    Optical manufacturer

    Unified analytics via KOR SmartForge → 50% process performance improvement, faster demand planning, faster decisions.

    F&B distributor

    Voice-enabled picking → 30% higher warehouse efficiency, better throughput, improved accuracy.

    Major retailer

    Unified commerce + CE → optimized inventory, better CX, faster revenue.

    Global nonprofit

    Automated finance, HR, procurement → 50% efficiency gains, stronger compliance and transparency.

    Why Korcomptenz

    Korcomptenz: Analyst-Backed Microsoft Partner for Agentic Transformation

    Recognized by ISG in the 2025 Provider Lens for AI Services and Data Fabric on Azure and by Forrester in the Microsoft Business Applications Services Landscape (Q3 2025), Korcomptenz helps enterprises modernize Microsoft Dynamics 365 Business Applications and operationalize Copilot-first, agentic workflows across ERP and CRM. We unify Dynamics 365, Power Platform, Microsoft Fabric, and Azure AI to connect data, digitize end-to-end processes, and move from insight to execution at scale.

    Discover our capabilities

    Business Applications Must Drive Business Outcomes

    Enterprise transformation has moved beyond implementing ERP and CRM as systems of record. Today, organizations expect Business Applications that actively support decisions, automate execution, and deliver measurable outcomes.
    At Korcomptenz, we believe Microsoft Dynamics 365 must be designed as an intelligent business platform—where ERP, CRM, data, and AI work together to move work forward, not slow it down. That means embedding intelligence into end-to-end business processes, not layering AI on top after the fact.

    Our approach is grounded in three principles:

    Business-first, not technology-first

    Every initiative starts with the outcomes the business needs to achieve.

    AI in the flow of work

    Copilot and agentic workflows must assist users where decisions are made and actions happen.

    Value that is tracked and proven

    Transformation is only successful when results are measurable, auditable, and sustained.

    This point of view shapes how we architect, implement, and optimize Dynamics 365 Business Applications—ensuring technology investments translate into real operational and financial impact.

    How We Operationalize Copilot, Agents, and Automation

    Copilot + agent delivery

    We help enterprises operationalize AI and automation across Dynamics 365 business journeys, from strategy to production. We start with value-led discovery to identify high-impact use cases, then design Copilot-first experiences and agentic workflows that work inside real processes, not alongside them. Using Copilot Studio, we build and orchestrate role-based agents for scenarios like exception handling, guided resolution, policy-aware approvals, and knowledge assistance. With Power Automate and Power Apps, we streamline handoffs and eliminate manual work through workflow automation, task-specific apps, and integration-ready orchestration across Dynamics and third-party systems.

    Fabric data foundation

    For data-driven intelligence, we use Microsoft Fabric to unify ERP, CRM, and operational data into a governed foundation that powers real-time analytics, forecasting, and AI experiences. This is also where our accelerators speed outcomes.

    Accelerators to speed outcomes

    KOR Solution Accelerators are Microsoft-native building blocks that extend Dynamics 365 with analytics, automation, and AI. Pre-built on Fabric, Power Platform, and Azure AI, they reduce customization, shorten time-to-value, strengthen governance, and deliver measurable outcomes across end-to-end business journeys.
    Discover KOR Accelerators

    Where We Deliver Outcomes

    Finance and Supply Chain Transformation

    Modernize the core that runs the business and embed AI across cash, inventory, planning, procurement, and fulfillment.
    Supply Chain & Shop-Floor Excellence: Advanced Warehouse Management (cloud + edge add-ins), AI-driven demand planning, EDI services, and MES–ERP integration.
    Outcomes: Faster close and stronger controls, more accurate planning, higher warehouse throughput, fewer exceptions and lower operating cost.
    Platform: Dynamics 365 Finance & Operations, Supply Chain Management, Commerce, Project Operations, plus Power Platform, Copilot Studio, Fabric, and Azure AI.

    Sales, Service, and Experience Transformation

    Connect lead-to-revenue and service-to-retention with Copilot-assisted selling, AI-guided service, and unified customer insights.
    Outcomes: Better pipeline visibility and forecasting, higher sales productivity, faster case resolution and improved first-call resolution, stronger engagement and retention.
    Platform: Dynamics 365 Sales, Customer Service, Contact Center, Field Service, Customer Insights, plus Power Platform, Copilot Studio, Fabric, and Azure AI.

    Project, Asset, and Operations Transformation

    Increase margin, utilization, and operational performance with connected planning and AI-enabled decision support.
    Outcomes: Improved project profitability, better asset reliability, faster decisions with trusted KPIs, reduced cycle times and manual handoffs..
    Platform:Dynamics 365 Project Operations, Asset Management (as applicable), plus Power Platform and Fabric.

    About Us

    Expert-led Transformation, Impact-led Growth

    Forrester Approved Logo
    ISG Provider Logo

    21+

    Years of proven Experties

    500+

    Associates

    1000+

    Successful projects

    8+

    Countries
    Total Technology Partner
    Hyper Care Support / Process SMEs
    Success by Design Methodology
    Upfront Investments
    USA
    Canada
    UAE
    India
    Australia
    Netherlands
    Philippines
    Saudi Arabia

    KOR Solution Accelerators

    KOR Smartforge

    KOR SmartForge is the intelligence layer for ERP, bridging operations, analytics, and AI to drive measurable impact. Pre-built on Microsoft Fabric with native D365 and SAP connectors, it adds embedded analytics, process intelligence, and AI optimization for 360° visibility, predictive insights, and ROI—turning every transaction into business value.

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    KOR VoiceOps for ERP

    KOR VoiceOps for ERP brings secure, hands-free control to Dynamics 365 using NLP and Azure Speech: approve invoices, update work orders, voice-pick inventory, query KPIs, and trigger alerts—accelerating execution, reducing errors, improving safety, and enforcing role-based access control, audit trails, and compliance.

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    KOR SmartWare Agent

    The next frontier of smart warehousing is not just voice—it’s Agentic AI. Our Agentic Smart Warehousing is an intelligent system that understands context, make decisions, and continuously optimizes warehouse operations in real time to shift the warehouse from task execution to adaptive orchestration.

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    KOR ESGenius

    Automate compliance and simplify ESG reporting with KOR ESGenius that streamlines reporting, and optimizes operations with pre-built dashboards, reports and more.

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    KOR Retail POS

    A modern, omnichannel POS that unifies in-store and mobile selling, real-time inventory, and customer insights in one place. It streamlines checkout, improves accuracy, centralizes reporting, and scales from single-store to multi-location retailers—so you run faster, leaner operations while delivering a smoother experience to every shopper.

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    KOR SmartGrants 365

    KOR SmartGrants 365 helps nonprofits manage grants and sub-grants end to end in one place. It centralizes funding, partner, and reporting data; improves compliance and visibility; reduces spreadsheet chaos; and gives leadership a clear, real-time view of where money is going and what impact it’s delivering.

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    KOR BankIQ

    KOR BankIQ is our Al-assisted retail banking solution that optimizes ranch performance, improves customer retention with churn analysis, and enhances customer satisfaction and employee productivity.

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    Our ERP Offerings for End-to-End Digital Transformation

    Advisory and Consulting Services

    Not sure which ERP is right for you?
    Get a complimentary assessment, expert recommendations, and a clear ERP roadmap.
    Choose the right ERP

    Migration Services

    Ready to move to an agentic ERP?
    Our migration services ensure a seamless, optimized transition to modern Dynamics platforms.
    Read case study

    Integration and Support Services

    Get a trusted partner for ERP support and cross-application integration, ensuring consistent data, fewer breaks between systems, and smoother end-to-end business operations.
    Read case study

    Implementation Services

    We lead Dynamics 365 ERP implementations from design to go-live, focusing on process fit, data quality, and measurable gains in productivity and control.
    Read case study

    Rescue & Re-engineering Services

    When ERP projects stall, we step in to fix what’s broken and re-engineer systems to actually deliver value.
    Read case study

    Beyond Core ERP: Supply Chain & Shop-Floor Excellence

    Advance Warehouse Management

    Boost supply chain resilience with cloud and edge add-ins for Dynamics 365 Advanced Warehouse Management, distributing tasks globally for higher efficiency and operational flexibility.
    Read case study

    AI-Driven Demand Planning

    Build a resilient, agile supply chain with AI- and analytics-powered solutions that enhance visibility, demand planning, scenario modeling, and cost optimization amid disruptions.
    Watch webinar

    EDI Services

    Modernize B2B communications with our EDI services, combining strategic consulting and managed support to enable real-time data, better accuracy, compliance, satisfaction, and lower costs.
    Read case study

    MES ERP Integration

    Integrate supply chain with MES and external systems to cut manual errors, improve visibility, speed decisions, streamline workflows, and boost overall productivity.
    Know more

    CRM Offerings for Full-Lifecycle Customer Engagement

    Consulting

    Define CRM strategy, assess current implementations, design the ecosystem and data model, and identify high-value process automation opportunities.
    AI

    Implementation

    Deliver new CRM rollouts and expand underused capabilities so sales, service, and marketing teams work from a single, connected platform.

    Integration & Customization

    Configure and extend CRM with custom apps, workflows, and reports; handle data migration; and integrate third-party systems and external data sources.

    Support & Optimization

    Provide ongoing maintenance, user support, training, upgrades, and patches, while governing master data and continuously tuning CRM for performance and adoption.

    End-to-End CRM Outcomes You Can Expect

    • Omnichannel engagement across web, mobile, call center, and in-person touchpoints
    • Smarter sales management with pipelines, forecasting, and account planning in one view
    • Customer and account intelligence to understand behavior, value, and next-best actions
    • Service and field operations streamlined for faster resolution and lower cost-to-serve
    • Journey-based marketing that personalizes campaigns and nurtures relationships

    Measurable Business Gains from Our CRM Services

    • Up to 40% faster time-to-market for new products and campaigns
    • 10–25% increase in sales productivity across teams
    • 20% improvement in first-call resolution for service interactions
    • 15% reduction in misrouted support calls, cutting wasted effort
    • 20–30% faster case cycle times, from open to close
    • 20% faster overall case resolution, improving customer experience
    • 15% better customer retention through smarter engagement
    • 30% reduction in field travel time, lowering cost-to-serve
    Discover how we unified campaigns and events on one platform and turned disconnected tools into an analytics-driven engine for growth.
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    Discover how we streamlined field operations, cut scheduling time by 33%, and significantly lifted customer satisfaction.
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    Discover how we transform service with Microsoft Copilot—unifying channels and embedding generative AI to empower agents, personalize every interaction, boost satisfaction, and deliver measurable business impact.
    Read More

    Harness Power Platform to digitize and accelerate your business processes.

    If you’re looking to cut manual work, boost throughput, and streamline operations, we can help. Our consulting and project-based services use Power Platform to build custom apps that unify workflows, deploy robust business solutions, and unlock AI-driven insights for faster, smarter decisions.
    See how we transformed a logistics client’s operations with a Power Apps portal—delivering measurable results, smoother workflows, and significantly improved efficiency.
    Read Case Study
    Know how we developed an integrated app to automate construction, cut payment cycles, boost visibility, and ensure transparent audit trails.
    Read Case Study

    Our AI, Analytics & Cloud Capabilities

    Deep Intelligence to Reshape How You Compete

    Turn your data into a growth engine. Our AI-first services help you move from scattered reports to always-on intelligence—using Microsoft AI, analytics, and cloud to sharpen strategy, streamline operations, and elevate customer experience.

    Our AI-First Playbook

    Strategy – Get AI-ready, the right way

    • AI Readiness Assessment
    • Analytics Modernization Strategy for AI
    • Cloud Data Modernization Strategy for AI

    Insight – Build intelligence into the flow of work

    • AI Engineering Services
    • Custom AI Solutions (search, copilots, recommendations, forecasting)

    Visualize – Put insight in everyone’s hands

    • GenBI and self-service analytics
    • AI-powered ERP and business reporting

    Modernize – Fix the foundation for scale

    • Cloud Data Modernization for AI
    • Modern Data Engineering for AI

    Govern – Trust the numbers, trust the models

    • Modern Data Management for AI (quality, lineage, security)

    Support – Keep value compounding

    • Managed AI Services and continuous optimization
    Discover how we used KOR SmartForge to unlock laser-focused analytics and shrink a two-day reporting cycle down to just 15 minutes.
    Read More
    Discover how we unleashed ERP 2.0 to deliver unified KPIs and self-service dashboards across Finance, HR, and Grants.
    Read More

    Want the blueprint for an AI-first enterprise?

    Explore our executive guide on adopting an AI-first strategy and see how to turn Microsoft AI, analytics, and cloud into measurable business value.
    Know more

    Success Stories that Inspire Trust

    Education nonprofit Organization

    Nonprofit

    How a global nonprofit leveraged cloud, data, and analytics to transform operations – proving purpose with precision.
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    Grill Manufacturer’s Rapid ERP Transformation: Our Success Success Story

    Healthcare

    Discover how unified ERP and automated workflows accelerated order processing by 60%, cutting manual effort and speeding response times for patients and providers.
    Find More
    Retail and Fashion Thumbnail

    Manufacturing

    Learn how an ERP migration delivered 50% better process performance and faster finance, supply chain, and reporting for a leading US manufacturer.
    Find More
    Integrating Jobs Module within Microsoft Dynamics 365 Business Central

    Nonprofit

    Explore how cloud, data, and analytics powered “ERP 2.0,” streamlining operations and helping a global nonprofit prove purpose with measurable performance.
    Find More
    ERP Rescue project for Fashion & Retail

    Retail

    Find out how optimized ERP support and maintenance cut MRP run time by 400%, stabilizing operations and strengthening customer loyalty for a fashion retailer.
    Find More
    Education client boosts sales and marketing with Microsoft Dynamics 365

    Construction

    Uncover how unifying 100 TB of data from 27 databases and 53 companies simplified reporting and accelerated decision-making for a construction giant.
    Find More
    Education client boosts sales and marketing with Microsoft Dynamics 365

    Environmental

    See the impact of solutions that cut scheduling time by 33%, enabled predictive maintenance, and boosted customer satisfaction for an environmental services leader.
    Find More
    Explore all our Case studies

    Ready to Turn Your Microsoft Investments into a Value Engine?

    SAP on Cloud
    Start with a Mutual Value Discovery workshop focused on your Microsoft Dynamics landscape. We’ll map your top value opportunities, align them to a Business Value Register, and show how your applications can work together to move the numbers that matter.
    Book a Mutual Value Discovery Session