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Hybrid Technology usage for Wordpress Portal for Automated Customer Service

Hybrid Technology usage for Wordpress Portal for Automated Customer Service

Korcomptenz - Automated Customer Service

About the Company

KORCOMPTENZ partnered with a rapidly growing trailer leasing company with over 52,000 pieces of equipment for rent at branch locations across the United States.

Business Challenge

Business Challenge

Lack of visibility for large customers renting hundreds of units

Business Challenge

High call volume to branch offices with small staff and limited resources

Business Challenge

No centralized repository of customer invoices, leasing, or insurance information

Our Web + Mobile Solution
Business Challenge

Customer registration and onboarding process

Business Challenge

Full access to current and previous invoices with online payment

Business Challenge

Relevant contract and insurance information

Business Challenge

Visibility to other vehicles available for hire at branch locations

Business Challenge
Business Challenge

Our solution combined a secure, authenticated web portal dedicated to customers and easy-to-use mobile apps for a scalable, upgradeable customer service architecture fully integrated with data from the organization's ERP.

The Customer Portal is Available Online and Using a Dedicated Mobile App

Business Challenge
Business Challenge
Business Challenge
Business Challenge

Results

Customer Registrations

  • Customers began registering for the portal before it was even officially launched
  • The demand from customers of business units not supported by the phase one portal prompted an immediate enhancement to support the complete book of business

Branch Call Center Volume

  • Local branches are experiencing a decrease in calls for supported items like invoices and contracts, allowing them to focus on reservations and new business
  • More complete analytics will be provided over time

Platform for Future Growth

  • Upgrades and enhancements to provide additional functionality are in development with plans to provide automated alerts, chatbot services, and other key features
  • Portal and mobile apps support integration with other automation initiatives to both improve customer service and increase customer satisfaction

This report helped the company's management team finalize on their next-generation financial, vendor, and project management software. In addition to ensuring an optimal fit for the organization's process and reporting needs, Korcomptenz helped identify a solution that can: