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Microsoft Dynamics AX Support

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Microsoft Dynamics AX Support

About FAF

F.A.F. Incorporated provides quality jewelry, fashion accessories, and novelty items to retailers worldwide.

Founded in 1975, F.A.F. successfully navigated the changing global market to become a worldwide force in manufacturing, design, customer service, and delivery of trend-right merchandise. F.A.F. serves the needs of their customers with efficiency and excellence, and has been recognized with awards for outstanding performance by many of their retail partners.

F.A.F. supplies key retailers worldwide in all market segments including mass, department, dollar, drug, and specialty retailers.

From its 70,000 square foot facility in Greenville, RI and 40,000 square foot facility in Qingdao, China, F.A.F. produces, distributes, picks, and ships over 100 million pieces per year. With a team of outstanding executives and staff of over 400 worldwide, F.A.F. can offer a full-service design, production, and delivery system to your company.


FAF had implemented Microsoft Dynamics AX & had lot of customizations and new requirements that needs to added to their current process.

FAF did not get adequate support from their existing vendor for AX support.

The time & money spend was high for normal customizations & issues.

It affected FAF's day to day business process and become very critical for them to address.



FAF Inc. chose Korcomptenz team to provide on-going support, maintenance and consulting for the Dynamics AX environment. These on demand and cost-effective services enable FAF Inc, to outsource the day-to-day management of their mission-critical ERP application, while providing an ongoing return-on-investment from their Dynamics AX solution.

Because Korcomptenz has the insight and knowledge about FAF's specific environment, as well as strong knowledge about the Dynamics AX platform they designed and implemented. Korcomptenz team responds quickly and effectively with the right solution when issues arise. Ultimately, this provides FAF Inc. with peace-of-mind knowing that Korcomptenz is dedicated to the ongoing management and support of their strategic investment.




Efficiently support a growing, global manufacturing and distribution business


Satisfy customer needs promptly and cost-effectively


Generate efficiencies throughout the operation


Realize profitable business strategy


Reduce the cost of technology ownership



"We've been working with Korcomptenz on our AX 2009 environment and have been very impressed with the level of service they consistently deliver. Their Engineers are knowledgeable, and their offshore Development team is very well managed. We often speak directly with both sets of their teams, and they're all very pleasant to do business with; they bring creative solutions to the table in a timely manner, at very reasonable cost. We're looking forward to continuing to grow our relationship with Korcomptenz. " Dan O'Donnell, IT Director - FAF, Inc.


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