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Microsoft Dynamics 365 is a full life cycle ERP. Can a SMB afford it?

Korcomptenz - Total Transformation Blog

Posted on June 07, 2018

Can an SMB afford Microsoft Dynamics 365?

The Simple answer is YES. The Dynamics 365 suite of products is Microsoft's answer to SMBs ready for a full life cycle ERP, organizations that want to manage their internal process more efficiently. This will make SMBs deliver their products and/or services to their customers on-time, on-budget and with better profit margins..

Also, Dynamics 365 is an online ERP. No more capital expenditures on hardware and software are needed. No on-going resource costs to manage server hardware. This also saves money on unseen items like electricity, enterprise grade Internet Connection, UPS Batteries, etc. to make the ERP available 24x7, plus the regular server hardware refresh cycles, warranty, etc.

Read more about the comparison between hosting critical applications on-premises versus our Azure Cloud Solutions.

The Microsoft Dynamics 365 Suite of products comes in 3 versions. At a very high level, the versions are segregated by the different modules that come packaged together.

The primary licensing is by internal named user subscription. Microsoft Dynamics 365 user subscriptions classify users into three types, "full users", "additional users" and "external users". Here is a rundown of what this means:

1. Full users are those whose work requires use of the feature rich business applications functionality.

  • Examples of full users are sales people, customer service representatives, finance employees, controllers and supply chain managers. These users have also been referred to in the past as Pro Users or Power Users. These full users are licensed with a Dynamics 365 Business Central subscription.

2. Additional users (also termed as Team Members) often represent a large percentage of users in an organization.  They may consume data or reports from line of business systems, complete light tasks like time or expense entry and HR record updates or be heavier users of the system, but not require full user capabilities. These additional users are licensed with Dynamics 365 Business Central Team Members.

3. External users are end customers and third-party users of the organization or its affiliates and do not require SLs to access Microsoft Dynamics 365. External user access is included with the organization's internal user Subscriber Licenses.

External users include off-site vendors not on an employee-like relationship with the organization or its affiliates (e.g. IT help desk support vendors serving multiple customer organizations).

External user access does not extend to the customer or the customer's affiliate's contractors, vendors, or agents providing business processes on the customer's behalf or using Microsoft Dynamics 365 to manage any portions of their business.

4. Customers who have external accountants who wish to connect to the Dynamics 365 Business Central application can purchase one license at no additional cost. External Accountant Licenses contain all the same use rights as Dynamics 365 Business Central license except for the following: Access to user set up or admin tasks and any other Dynamics 365 application.

Explore our Microsoft Dynamics services with the help of an experienced Microsoft Dynamics specialist from Korcomptenz. Contact us today for a consultation to address your unique needs.

Manoj Bonam

Chief Technology Officer

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