Freshworks helps organizations deliver the best experiences—at the best price points

Freshworks is emerging as a leading suite of sales, marketing, support, IT, and HR software that combines next-generation technology with attractive price points to deliver positive experiences for internal and external customers.

Freshworks is built on a philosophy of fostering positive relationships with their own customers from delivering honest advice during the purchasing cycle to fully supporting the implementation The company embraces the idea that “transactions are short-lived, but relationships are built for life.”

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and win customers for life. The Freshworks cloud-based suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment.

What does Freshworks help companies achieve?

Manage key business process
from sales to HR

Provide exceptional customer service and help desk support
Provide personalized sales and marketing throughout the lifecycle
Provide superior IT and HR experiences for your internal users

Automate key processes
throughout your organization

Leverage easy-to-use and understand workflows around your key sales, service, marketing, support, IT, and HR functions
Extend automation with powerful, intuitive bots and other AI features to increase efficiency

Save money on installation,
licensing, and ongoing costs

Deploy your solutions for a fraction of the cost of the competition
Enjoy fair, transparent, attractive ongoing licensing costs
Report on your success and optimize your operations as you move forward

Key Benefits

Freshworks gives you the power to drive innovation, productivity, and performance across almost every expect of your business.

Deliver more personalized customer experiences
Convert more leads and retain more customers with best-in-class experiences across sales and marketing
Provide superior support, IT, and HR services
Make your agents more productive and your internal customers happy with next-generation tools and features including built-in bots and AI
Save money and empower teams
Reduce the cost of your platforms while empowering your teams with powerful tools
Know your customer
Fully understand the interactions of each customer across all channels and touch points