Freshworks Helps Organizations Deliver The Best Experiences—At The Best Price Points
Freshworks is emerging as a leading suite of sales, marketing, support, IT, and HR software that combines next-generation technology with attractive price points to deliver positive experiences for internal and external customers.
Freshworks is built on a philosophy of fostering positive relationships with their own customers from delivering honest advice during the purchasing cycle to fully supporting the implementation The company embraces the idea that “transactions are short-lived, but relationships are built for life.”
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and win customers for life. The Freshworks cloud-based suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment.
What Does Freshworks Help Companies Achieve?
Manage key business process
from sales to HR
Provide exceptional customer service and help desk support
- Provide personalized sales and marketing throughout the lifecycle
- Provide superior IT and HR experiences for your internal users
Automate key processes
throughout your organization
- Leverage easy-to-use and understand workflows around your key sales, service, marketing, support, IT, and HR functions
- Extend automation with powerful, intuitive bots and other AI features to increase efficiency
Save money on installation,
licensing, and ongoing costs
Deploy your solutions for a fraction of the cost of the competition
- Enjoy fair, transparent, attractive ongoing licensing costs
- Report on your success and optimize your operations as you move forward
Key Benefits
Freshworks gives you the power to drive innovation, productivity, and performance across almost every expect of your business.
- Deliver more personalized customer experiences
Convert more leads and retain more customers with best-in-class experiences across sales and marketing - Provide superior support, IT, and HR services
Make your agents more productive and your internal customers happy with next-generation tools and features including built-in bots and AI - Save money and empower teams
Reduce the cost of your platforms while empowering your teams with powerful tools - Know your customer
Fully understand the interactions of each customer across all channels and touch points
Freshworks Solution Suite
Freshworks customer engagement platform includes 12 products, all empowered by our AI engine “Freddy”.
Customer Engagement Solutions:
Freshdesk
An omnichannel helpdesk ticketing system for customer support to delight customers and win them for life.
Freshchat
Modern messaging software for sales, marketing, and support to turn visitors into leads and customers into happy, engaged users
Freshcaller
A cloud PBX system to provide a seamless communication channel to customers.
Freshsuccess
Prevent churn, increase explanation, and strengthen customer relationshiop
Sales & Marketing Solutions:
Freshsales
A CRM solution and sales system to enable sales teams with AI-based lead scoring, phone, email, activity capture,
and more.
Freshmarketer
All-in-one conversion optimization suite to achieve better automation, faster conversions, and more sales.
Freshconnect
A contextual collaboration software to seamlessly collaborate with other teams with complete context.
Freshworks 360
Engage your customer at every step of their journey with Freshworks’ unified platform
Employee Engagement Solutions:
Freshservice
Refreshingly easy-to-use, simple-to-configure IT service management software to modernize IT and other business functions.
Freshteam
A smart HR software to manage hiring, onboarding, time-off, employee data, and HR workflows.
Freshrelease
Agile project management software to plan, track, test, and ship great software in a single place.
Freshping
Monitor your website’s availability. Get down alerts and status pages for free.
The Freshworks Promise
Product Promise
Quick Time to Value
Our platform is easy to configure and just works.
Fast and Flexible
You don’t need an army of developers to maintain our platform.
Democratic Design
Products designed for
end-users.
Platform Promise
Scales with You
We power 3 million conversations/day in 30+ languages across 150 countries
Extend and Customize
500+ integrations and open APIs. Configurable and customizable to match your unique requirements.
Security you can trust
Hosted on AWS. Local data hosting for US, EU, ANZ, IND. ISO, SOC II, GDPR, HIPAA compliance
Partnership Promise
Partner, not a vendor
We believe in building customers for life, not business transactions.
Transparent pricing
What you see is what you get. No hidden surprises.
Support at every step
From onboarding services to dedicated customer support
How Can We Help ?
Freshworks Consulting
Freshworks Implementations
Freshworks Support
Freshworks Integrations + Customizations
