Tailor-made IT service desk for your business

As your technology changes, your employees may be negatively affected and require on demand technical support. The IT service industry has never been easy, but Freshservice offers a new way to integrate functions and resolve tickets faster than eer before. Freshservice allows you to deploy a one-stop-shop for all of your IT support needs.

Freshservice

Key Features

Service Desk

IT Service Desk

Assist customers with incident resolution, address user requests, and provide a communications channel between other service management functions & the user community

Collaboration

IT Service Management

Design, create, deliver, support, and manage the lifecycle of IT services and reduce cost in an effective way.

Service Catalog

Service Catalog

Provide and maintain consistent information on all operational services and ensure that it is widely available to those who are authorized to access it.

Portfolio View

Portfolio Views

Access the status of the company, view project details and make confident decisions all from a single place

Asset Lifecycle Management

Asset Lifecycle Management

Lifecycle Management helps to manage and track all the assets in a single view from anywhere. It optimizes the profit generated by assets throughout the lifecycle.

Reporting Analysis

Reporting and Analysis

Fresh service helps to categorize insights into ready-made reports. This feature also allows to create report templates based on any combination of criteria.

Benefits of Freshservice

Microsoft Dynamics 365 CRM
  • Increased Efficiency and Productivity: Freshservice makes your help desk more efficient by centralizing key functions and eliminating manual effort to complete tasks.
  • Better IT Support: Better IT support drives better results and also helps in building the organization.

  • Enhanced Agility: The need to adapt to the change and be flexible to customer demands is really important a business, so Fresh Service helps to have better coordination and increase agility.

  • Better Service and Customer Satisfaction: Freshservice ensures that incidents, service requests, problems, changes are managed in a streamlined way, providing a better experience to your users.

  • Powerful Self-help Portal: Users prefer solving issues on their own, freeing up your resources to work on more productive tasks.

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