One Single Solution for All your Customer Service Needs

Are you struggling to keep track of your customer queries? Having trouble providing your customers with the perfect service? If you are, then Freshdesk is the solution for you. Freshdesk is an omnichannel helpdesk solution which helps your teams to better connect with customers and address their issues.

One Single Solution

What are the key features of Freshdesk?

Tracking

Ticketing

Collaborate, automate, manage and track your tickets all from one unified platform.

Collaboration

Collaboration

With Freshdesk, collaborate efficiently with your teams and deliver better customer support.

Omnichannel Support

Omnichannel Support

Manage and track your customer communications no matter what they channel they come from with a single unified platform.

Field Service Management

Field Service Management

Track your field service team in real – time all from Freshdesk.

Automation

Automation

Increase your team’s productivity by automating repetitive tasks.

Self Service

Self – Service

Empower your customers to help themselves by leveraging advanced bots and a knowledge base with integrated forums.

Analytics

Analytics

Analyse your customer support data through innovative dashboard and insightful reports and craft experiences that amaze customers.

Customization

Customization

Make Freshdesk completely yours with Freshdesk’s extensive customization capabilities.

Security

Security

Freshdesk promises a globally secure platform with custom SSL Certificates while also being GDPR

Benefits of Freshdesk

As an all-in-one helpdesk platform Freshdesk offers a lot of benefits.

Microsoft Dynamics 365 CRM
  • One platform for all your help desk needs
    With Freshdesk you can work on all your customer queries and tickets from one single platform without having to shift between systems. Whether you wish to forward an inquiry to another agent or keep track of your field agents, do it all from Freshdesk.
  • Collaborate better
    Integrate with Freshconnect and invite anyone whether they are colleagues, agents, business partners and more to collaborate on a single ticket or problem. It also allows you to streamline all your channels so that you can respond to customers from a single place.

  • Automate your support activities
    Freshdesk allows users to automate support activities to free up time to address more complex and urgent customer queries. AI driven chatbots also help customers get answers faster by displaying the answers on the website or directing them to the answers they seek.
  • Insights made easier
    Innovative Dashboards and insightful reports also allow users to make confident data-driven decisions while at the same time monitoring the performance of each team.

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