Connect with customers wherever they are

We are living in fast paced world, where people are looking for answers and services at the tips of their fingers. Customers connect with you online, through text messages, social media, and emails. Freshchat is unique messaging software that allows you to be where they are.

Connect with customers

Key Features

Social Media Platform

Social Media Platforms

Customers may have their favorite social media app, so with the help of Freshchat we can connect with them in their most used and preferred platform

Chatbots

Chatbots

With the help of chatbots companies can improve their customer experience and generate sales, as it provides 24/7 assistance it builds a connection with the customers.

Campaign

Freshchat supports in sending targeted messages to customers and helps in building the company.

Visitor Intel

Visitor Intel

Having information about the visitors is very important, so Freshchat allows to get intel on their visitors, their navigation path, behavior on your site etc.

Multilingual Assistance

Multilingual Assistance

To provide customers best support is what companies always look for, Freshchat allows to select from 33+ languages to personalize your messenger in the language of your choice.

Mass Execution

Mass Execution

Freshchat performs actions for multiple conversations and team members at once and that not only saves time but also enhances business.

Benefits of Freshchat

Microsoft Dynamics 365 CRM
  • Multi-Dimensional: Customers use live chat for many reasons from support inquiries to sales, Freshchat supports almost every kind of transaction from a single platform.
  • Team Productivity: Freshchat is faster compared to phone and email, so your teams can multitask by chatting with 4-5 customers at a time and collaborate internally with features like Priority Inbox and Labels.

  • Personalized Management and Automation: Freshchat improves support over traditional channels, making it more conversational and effective.
  • Cross Channel: As the world is moving fast, people keep adapting to the changes it brings, so now many people are shifting from the traditional method of using phone and emails with something much better. Freshchat helps to create an interactive, cross-platform support system that helps to build a relationship with the customer.

  • Accessibility: Today’s world is 24/7, Freshchat is always on and accessible, so your customers can connect with you whenever they need to.

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